Customer Service Team Lead - Spanish Speaker in Bucuresti

Job Description Your new role Control the day-to-day operations together with your team, with the aim of further developing and establishing our claim of "best-in-class" service Support in the development of reports and optimize internal processes for a constant improvement of our working environment Take on the further development of your team  Control and monitor important performance KPIs for the achievement of our goals Work closely with our internal departments and external stakeholders Qualifications Your skills Experience in the areas of customer service, business customer care, or similar with practice in the management and further development of employees Safe handling of ticket systems, inbound and outbound calls as well as escalation level management Hands-on mentality, a strong customer orientation as well as flexibility and fun in constantly tackling new challenges Empathetic leadership style combined with strong communication skills to ensure a motivated and consistent approach with your team and internal stakeholders Business fluent Spanish and English skills, both written and spoken You get extra credit for Bachelor’s Degree Interest in the automotive sector Experience with Google tools (Sheets, Gmail, Calendar, etc.) Additional Information Our offer A nice office just 1 minute far from Pipera metro station A warm team atmosphere and fun team events Private health insurance via medicover Open communication and delivering results are more important to us than a dress code