Customer Support Representative- German in Oradea

What you will be doing:Respond efficiently and effectively to all customers’ enquiries within given timescalesDevelop and maintain a full technical knowledge of the client’s products and servicesDeal with аll correspondence as requested/requiredAccurately log all calls and in line with proceduresResponsibly maintain and update all job-related administrative formsBe able to recognize when a problem/query should be transferred to another department or a more senior member of staff  What we offer: Competitive monthly salaryMonthly performance-based bonuses30 RON/day meal ticketsPermanent contractPrivate medical insuranceA well-defined career path with many opportunities to grow in different directions  What skills you will need:Advanced level of GermanPrevious experience in Customer Service preferredExcellent communication, customer service and computer skillsA calm, cool and level-headed attitude in every situationExcellent self-organizing skillsA pro-active approach and willingness to work on own initiativeAbility to work under pressure, in order to achieve deadlines and KPI’sAbility to adapt to a continuously changing environment and procedures