Customer Support Representative - Vietnamese - Europe in Sibiu

Jujur. Honest, trustful, fair. Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs. We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful. Position: Customer Support Representative (Vietnamese) Location: Remote from anywhere in Europe Employment type: Service Agreement/Self-employment (no Employment contract option available) Remuneration: Fixed monthly payment RESPONSIBILITIES: Assist clients worldwide through live support Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records Demonstrate impeccable telephone etiquette and management Handle back office queries Support clients with technical and troubleshooting issues Report to the management and deal with all departments to resolve issues Provide support and troubleshooting on Trading Platforms Handle client inquiries appropriately and ensure that high level service is provided Promote available products and services to clients, provide all relevant information to clients Develop and maintain excellent relationships with prospective and existing clients Contribute to team effort by achieving targeted results. REQUIREMENTS: Native / fluent in Vietnamese, both oral and written. Fluent in English (at least B2 level) Knowledge of FX industry will be considered as a major advantage Previous experience in a similar position will be considered as a major advantage Excellent communication skills (both oral and written) Able to work efficiently under pressure Excellent computer skills (Microsoft Excel and Word) Working schedule: Monday to Friday. OFFER: Competitive remuneration An opportunity to build a company and grow in it Private medical insurance The freedom and flexibility of fully remote work Collaborative and supportive team environment