Description
Editec is a successful lottery, gaming and sports betting operator, with offerings in over 25 countries across Africa, where we oversee 1,200 shops and 60,000 agents. The company is fast growing and has plans for further expansion. The company is globally recognised as a start-up specialist for gaming operations in emerging markets.
We are looking for a new team member to join our Customer Support team!
Responsibilities
- Respond to queries coming on various written and spoken channels from internal customers across the world
- Analyze and troubleshoot issues, regardless of how they come in
- Proactively monitor and supervise workings of servers, applications and service availability
- Perform remote actions, troubleshooting and tasks
- Maintain a courteous attitude with customers
