Customer Support Specialist in Constanţa

Currently, we are looking for a talented Customer Support Specialist to help our Customers get their jobs done and maintain a high standard of support. This is a permanent, full-time position - you can work remotely or in our Warsaw office. You’ll have a chance to: Provide support for our amazing customers from all around the world, Become an expert in surveys and customer feedback and a trusted advisor to our customers, Have a direct impact on Survicate Product roadmap by sharing your ideas and Customer insights, Use various tools to share our knowledge about Survicate software with our current and potential customers and to show them all the possible ways they can use it, Maintain and develop the Knowledge Base with product-related content (manuals, FAQs, guides, etc), Create and optimize new user onboarding and support processes, Participate in Quality Assurance process - test the heck out of new product releases, Work with other teams to achieve customer happiness. What skills are we looking for? Fluency in English along with excellent, interpersonal, written, and oral communication skills (minimum C1), +1 year of experience in a customer-facing role, Quick- learning and able to get on with new technologies, Strong analytical and detail-oriented skills, Lots of empathy and client-focused attitude, Proactivity, as we want you to take initiative and healthy curiosity to learn more about the industry, product, and customers every day. Nice to have: Familiarity with HTML and code implementation process, Experience in SaaS is an additional advantage. Why Survicate? Amazing Clients – we have the best Clients in the world, and it’s not a joke! The real impact on shaping the future of communication with our Clients Flexible working hours 26 days of paid annual leave for all employees Office in Warsaw, Śródmieście (Office with the garden!) Fresh fruits & beer whenever you want Professional Skills Development Budget Company events – meetings, occasional retreats Personal assistant (AskHenry) & mental health support platform (HearMe) Multisport cards, PetHelp, private health care & benefit platform Salary tailored to your experience, skills, and performance Friendly atmosphere and a great team