Customer Support Specialist in Bucuresti

Location: Bucharest, RomaniaThe people we all rely on to make the world go round – they rely on Thales. Thales rely on its employees to invent the future: right here, right now.Present in Romania for over 40 years, Thales is expanding its presence in the country by growing its Digital capabilities and by developing a Group Engineering Competence Centre (ECC). Operating from Bucharest, Thales delivers solutions in a number of core businesses, from ground transportation, space and defence, to security and aeronautics.Several professional opportunities have arisen. If you are looking for the solidity of a Global Group that is at the forefront of innovation, but with the agility of a human structure that tailors to the personal development of its employees and allows opportunities for evolution in an international environment, then this is the place for you!Thales Services works on outsourcing operations for more than sixty costumers. We support our customer’s system with the MRO activity, Our activity is based on the MRO, development of the IT to support applications, transformation of existing applications to the cloud, Secure hybrid outsourcing, apply security audits on platforms and plan remediation.TSN is mastering the entire software lifecycle from consulting to managed services, leveraging industrial and cutting-edge platforms for Thales Group and external customers such as Aerospace, Energy, Public Sector.Working as a Customer Support Specialist:Consider the customer requests by treating the calls, mails, tickets while respecting the prioritiesFollow the backlog of opened and assigned ticketsAutonomous on the ticket resolutionFollow up all the actions in the proper toolsParticipate in the development of the action plan on the customer requestsUpdate the Knowledge base and establish work proceduresEnsure and validate the integration of a new customer within support teamWhat we expect from you, to have:Significant experience on Customer Support and HelpdeskKnowledge of how to identify an incident (application software, network), to qualify it and to harvest missing informationHands-on experience with an active directoryProficient with Microsoft ExchangeWorking knowledge of Microsoft Office SuiteThings that should describe you:Autonomy and proactiveness on your tasksTeamwork and knowledge sharingSense of responsibilityGood communication skillsLearning mindsetEnglish fluencyAt Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!