Customer Support with German in Bucuresti

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains. Technical Support with German Requirements: Advanced level of German and English language At least 2 years' experience in Outsourcing/Shared Service Center environment Basic technical support knowledge and troubleshooting skills (windows OS, CRM, customer queries related to licenses, password management, MS Office Tools, Servers, Cloud, Login credentials etc.) Bachelor's Degree (mandatory) Excellent written & verbal communication skills and customer-oriented thinking Good organizational skills and proactive attitude Call handling skills & attention to details Responsibilities: Handle inbound customer inquiries via CHAT, PHONE and EMAIL while adhering to established Service Level Agreements and Key Performance Indicators Use excellent problem-solving skills by accurately diagnosing the issue with the pre-defined knowledge base and possess excellent customer handling skills Create and assign leads to Sales following a successful lead qualification conversation Entitle, case creation and routing of technical support inquiries to the adequate Technical Support engineer while keeping backlogs to the minimum Proactively provide all the relevant information on the enquired product and explain the features, advantages, and benefits with the accurate technical specifications Initiate required action for issue resolution and communicate to the appropriate personnel including outbound calls for quicker resolution Contribute to knowledge management system in the form of updating or creating policies and procedures What we offer: Great career opportunity with a leading international outsourcing company Opportunity of personal development in a multinational working environment Competitive salary with attractive set of social benefits Full remote job from any city in Romania Standard fixed schedule: Monday -Friday Access to a variety of benefits available through a flexible package that can be customized depending on each employee’sneeds personal and professional development through a variety of training programs (hard/soft skills) About us: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 230,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future. Consumer Tech Support - Level 1