Cyber Defense Process Specialist – Assistant Manager- English – Hybrid Bucharest in Bucuresti

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Cyber Defense Process Specialist – Assistant Manager- English – Hybrid BucharestIn this role, you will work following Agile Methodology as a Team Member of CDO Threat Response Product Team having ownership on ServiceNow Security Operations (referred as SecOps) related Data Model and facilitating cooperation between our Product Team and ServiceNow Orchestration Team. ResponsibilitiesIn this role, you will undertake the following activities as part of our team, inside client’s Product Team:• Translate Business Requirements to Functional and Non-Functional Specifications• Supervise Security Incident Management and Security Problem Management Workflows and Processes• Own ServiceNow Data Model in SecOps module• Supervise Access related queries in SecOps• Analytics on Service Data• Process & Control Improvement type of activities (e.g. Monitoring and Governance)• Project Based activities (e.g. adoption of a new technology) as Business Analyst type of activitiesQualifications we seek in you!Minimum Qualifications / Skills• Agile Trained & Tested - Jira understanding: The Product Team is working in Agile format with 2 weeks Sprints• ITIL Foundation Trained & Tested: A good understanding of overall Processes Management (Incident, Request, Change, Problem) / Service Management is relevant for a correct integration with Security Management• ServiceNow configuration understanding• Cybersecurity general concepts understanding• Client Focused and Oriented• Understanding of Business Requirements• Self-Organizing Skills are very important, the role is unique in the team and client’s Product Team, and it requires a strong cooperation with the Tower Lead to fulfill the deliveries accordingly• Communication & Presentation skills are also important, the process improvements and business requirements translation need to be correctly visualized to be explicit and inclusive in the Product Team’s agendaPreferred Qualifications/ Skills• Project Management• ServiceNow SecOps