Key accountabilities
Performing diagnosis on incidents,
Implementing standard changes to the infrastructure, communicating and consulting with internal and external technical counterparts,
Management of system performance, capacity, service quality Incident coordination according to SLA & response to requestor
Creating/maintaining knowledge base of solutions for incidents and problems
Log reviewing
Creating daily /weekly/monthly reports
Updating /creating documentation
Improving monitoring mechanism.
Desired profile
• At least 2 years of experience in Application Support or Application Management
• Basic knowledge of command line usage (Linux / Windows)
• Knowledge of Directory Services: Tivoli Directory Services, Active Directory.
• Scripting knowledge (Perl/Python/Bash/PowerShell)
• Experience with IT Service Management / Issue Tracking tools (BMC, HPSM, Jira etc)
• Basics of TCP/IP networking
• Windows Enterprise / Linux Enterprise troubleshooting
• Analytic approach and oriented
• Good knowledge about system performance
• Basic knowledge of Object-Oriented Programming is a plus
• English language mandatory
