Data Analyst (CX) in Constanţa

SQL (regular) HubSpot (regular) Location: remote work (with access to coworking spaces in your city) Monthly salary: up to 22 000 PLN or 4690 EUR company costsForm of employment: Contract of employment or B2B contract (self-employed).Please remember that the final monthly amount will vary depending on your country's tax regulations. The salary should be discussed in detail during the recruitment process.§ We are a fast-growing tech company created by skilled and experienced international talents. Our flagship product is a live-chat app powered by unique chatbot solutions. As a customer experience tool, we help small businesses worldwide serve their clients efficiently. Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too! A few facts about us:Our product is in the world's top 5 most popular live chat solutions, and our goal is to become no. 1. We were voted #11 on G2’s Highest Satisfaction Products for 2022.Every month, our widget is viewed by 510 million unique users, which is 6.2% of the global population. This means 27 million queries to our API daily and over 550k WebSocket connections in the peak time.Currently, we hire over 170 fantastic people and over 60 in the Engineering and Infrastructure teams. The plan is to grow the team even bigger soon.In March 2022, we secured $25 mln in a Series B Investment round (read TechCrunch’s article to learn more) Would you like to see what working with us look like? Check out our #GrowWithTidio video https://www.youtube.com/watch?v=8xd44wCP5LI&t=3s By joining Tidio as a Data Analyst, you will become a crucial member of our Data team and help us to develop our product by supporting the CX department. As a Data Analyst (CX) you will:Support managers from the CX team (customer success, sales, support) in analyzing quantitative data, formulating correct business questions and hypotheses, and conducting analyses that help to validate them;Maintain and develop reporting for our Tidio+ customers;Develop simple dashboards in cooperation with BI Developer;Educate key stakeholders in the field of CX analytics (advisory role);Take care of CX analytics tools needed to properly analyze our efforts in cooperation with our Data Engineers;Proactively analyze data to give recommendations on further development’s direction and improvements;Take part in long-term projects aimed at improving CX processes. You are the perfect fit if you have:Knowledge of CX and CS metrics and experience working with CX teams;Experience in working with CX tools like Hubspot/Totango;Entrepreneurship and curiosity – you focus on outcomes rather than tasks; you feel responsible for the projects and show passion and ambition for what you're engaged in;Analytical thinking and iterative problem-solving approach – you can quickly verify concepts and reject those that have not worked;Good SQL knowledge;Basic Excel and Google Spreadsheets knowledge;Experience in working with;Open-mindedness and intuitiveness;Excellent communication skills, ability to describe easily, even complex analyses;Proficiency in English.Bonus cookie points will be given for: Experience in SaaS/E-commerceKnowledge of Python/R would be a plus.Experience with DBT would be a plus. We would like to offer you:A real impact on the company’s growth Salary up to 22.000 PLN net on B2B contract or up to 18.260 PLN gross on the contract of employment;Work with a team that continually shares knowledge;Great development opportunities – company-supported courses and conferences;Flexible working time – an optimum work-life balance is important;Possibility to work 100% remotely, use one of our two permanent offices (in Warsaw or Szczecin), or book a coworking space in your city;26 days off guaranteed in a year;Individual work tools – Macbook Pro, Dell screen, JBL headphones? You can tailor your equipment to your needs;Multisport Card or MyBenefit Cafeteria – no extra charge;Premium medical care (Medicover) – no extra charge;Mental well-being program – individual therapy sessions and resources for employees;Regular integration events (company-wide meetings twice a year and team events);Discounts on Apple products;Budget for individual English language classes;Free access to one of the most popular e-book/audiobook services;Our famous onboarding bagels on your first day! *Multisport/MyBenefit Cafeteria in Poland or a financial equivalent in your country** Medicover in Poland or a financial equivalent in your country We work digitally by design, but if you prefer to work from an office, you can visit us at our sites in Szczecin (al. Wojska Polskiego 81) or in Warsaw (Varso Place on Chmielna 73 https://cic.com/warsaw) What does the recruitment process look like?CV ReviewPhone call with a recruiter Interview with our Data Team Lead and Data AnalystA recruitment assignmentInterview with our Head of Data Offer and fireworks! Looking for more reasons to join us? Visit our profiles on Facebook | Instagram | LinkedIn for the latest updates Diversity StatementOne of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.