Desktop Administrator II in Oradea

Purpose Statement: Desktop Administrator are responsible for providing IT service excellence for our internal customers as well as management of site computing equipment, including but not limited to laptops, desktops, thin clients, printers, and computer interfaces to equipment as applicable.Key Job Accountabilities:Manages problem tickets and provide customers with timely feedback on status. Provide assistance with issue escalation and resolution.Alignment with and adherence to global IT policies and standards.Ensure effective lifecycle management of computing devices, equipment, and related software inventory tracking.Follow established change management policies and procedures to test and implement system updates, modifications, and/or deletions.Use lean concepts, leveraging metrics and experience, to drive improvement into process and solutions within span of control. Drive root cause analysis and corrective actions.Additional Accountabilities:Friendly-manner users support, including software and hardware issues;Patient and motivating support of global information systems implementation;Support office IT equipment implementation;Acknowledges and complies with the requirements of ISO 9001, ISO 14001 and ISO 45001 standards provided in the procedures and instructions that are specific to each field, documentation that underlies the proper functioning of the integrated management system of quality, environment, safety and occupational health.Additional duties as assigned.Education/Experience Qualifications:A minimum of a(n) Bachelor’s degree is required;Two to three (2-3) years of related experience is required; Two to three (2-3) years of related experience is preferred.An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.Other Qualifications: Good practical skills in creating and supporting IT infrastructure hardware and software.Positive, user-friendly communication approach;Very good verbal and written communication skills in English.Work Environment:The work setting should consist of an office environment with suitable lighting, comfortable temperatures, and a low noise level.This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.Plexus is a global organization, whose headquarters are located in the United States and whose services are offered through its international affiliates. In order to meet the needs of its Customers, many of which are also international organizations, Plexus operates under a matrix organizational structure whereby employees are expected to interact with colleagues, managers and senior leadership in any of our international locations. Therefore, although the position described herein is offered by Plexus Services RO SRL, the services of the employee are rendered in a global or group-wide context.