Desktop Support Analyst - Dell Secureworks - Bucharest, Romania in Bucuresti

Secureworks® (NASDAQ: SCWX) a global cybersecurity leader, enables our customers and partners to outpace and outmaneuver adversaries with more precision, so they can rapidly adapt and respond to market forces to meet their business needs. With a unique combination of cloud-native, SaaS security platform and intelligence-driven security solutions, informed by 20+ years of threat intelligence and research, no other security platform is grounded and informed with this much real-world experience. www.secureworks.com We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team. The local Desktop Support team provides technical support and training to PC and PC network users. Known for our versatility across the technical spectrum, we use hardware and software tools to solve problems while supporting, installing and maintaining PCs, LANs, server hardware, operating systems, software and related-IT sanctioned peripherals. Key Responsibilities Supporting internal user workstations, peripherals, phones and PDAs Maintain and repair, through troubleshooting and component replacement, workstations and peripheral devices, provide support for MS Office suite applications and back office application connectivity Troubleshoot issues related to O365 and virtualization technologies Documenting technical support requests, production changes, and following-up until resolution Communicating with colleagues and escalating outstanding issues whenever required On Call duties as required Essential Requirements 2+ years’ Service Desk or other relevant experience Strong written and oral communication skills, advanced level of English Microsoft technologies (Windows 10, Office 365, Teams) Hardware troubleshooting experience Remote support – VPN connectivity Desktop virtualization technologies such as VMWare Workstation User/Group management in Active Directory Desirable Requirements Ability to adapt and ability to learn new technologies are important Excellent Customer Service and communication and follow-up skills are important MDM experience supporting iPhone or Android Support of OLP tools such as WebEx, Live Meeting Linux as a desktop operating system A+ Certification or MCP certification LPIC 1 certification is a plus Secureworks, a Dell Technologies company, is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs. Work Environment Our Bucharest office is vital to Dell Secureworks. It serves as our core Security Centre of Excellence hub for EMEA. Dell Secureworks is 24x7x365 operations environment, and depending client and business needs you will be required to work a rotating shift Here are more reasons to join our team! Take a look at what we offer and feel free to reach out to us for more details! Development programs and cybersecurity training/ certifications – because we grow together Internal Career Progression Plan for top performers - we encourage you to follow internal opportunities Regular workshops – we are the largest community of cybersecurity experts and we enjoy sharing our best practices during our Communities of Practice and to our trainees Work from home policy – your time matters Medical and Dental subscription – flexible package and you can include your family members Life Insurance Annual Performance Bonus Meal tickets Why work with us? Secureworks, a Dell Technologies company, is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics.