Desktop Support Engineer L2 in Bucuresti

Job Description Job Summary: L1 Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 years’ experience in Windows Desktop support. Responsibilities: a)     Provide first/second level contact and problem resolution for customer issues. b)     Work with Third Party Vendors to remediate complex AV issues as needed. c)     Provide timely communication on issue status and resolution. d)     Maintain ticket updates for all reported incidents. e)     Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f)      Should have basic knowledge of Mac operating system, to support Apple pc users. g)     Install, upgrade, support and troubleshoot for printers, computer hardware. h)     Performs general preventative maintenance tasks on computers, laptops, printers. i)       Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j)       Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k)     Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l)       This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. ·          Requirements Requirements i. Bachelor Degree or equivalent in Computer Science or related field. ii. CompTIA A+, Microsoft Certified Professional (MCP) or better. iii. Minimum of 18 months’ years of IT experience. iv. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. v. Mobile device management, including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. vi. Proven analytical, troubleshooting and problem- solving skills. vii. Proven ability to multi-task, effectively determine priorities and meet SLA’s. viii. Excellent communication relationship-building and internal customer service skills. ix. Adaptable and flexible in a fast-changing industry and work environment. x. Willing to work off-hours and weekends when required for projects or emergency support. In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets Benefits Salary and Perks The salary for a Desktop Support Technician is 2000€/gross monthly Our hiring process A  30 min call  with one of our passionate recruiters to understand your career plan better and answer any questions you may have A  45 min technical interview  with our experts to assess your skills and compatibilities Our impressions and your CV are forwarded to our clients for a final review. Possibility of an end client interview Selected candidates are always supported by their direct managers (with no fear of micromanaging) Requirements Customer Service Collaboration Desktop Support Technical Mobile Device Hardware Troubleshooting Microsoft Windows Documentation Vendor Management SCCM Information Technology Macintosh MS Office Deployment Active Directory Help Desk Support Windows Server Ticketing Systems Switches VPN Imaging LAN