Digital Customer Success Manager - D365 CE - Contract in Bucuresti

Digital Customer Success Manager (CSM)Business Applications) Role Title: Digital Customer Success Manager. this is remote opportunity with occasional onsite to Dublin. Travel cost will be taken care by client. Language - 1-Eng + German or 1-Eng + Dutch or 1- Eng + Danish Would you love to build expertise around the next generation of SaaS Business Applications cloud services? As a Digital CSM you will become part of the next generation of customer engagement specialists at Microsoft. As a CSM, your customer's success comes first, and their success with the business solutions they build on Microsoft Dynamics is core to Microsoft's success. You will work with a wide range of customers to help them adopt technology and realize their business vision, providing them with guidance on how to address obstacles to their success and how to best take advantage of the competencies available on Microsoft's broad Partner channel. You will be empowered to shape customer relationships for Microsoft's Dynamics and Power Apps customers, serving as a key contact helping your customers achieve high utilization and successful outcomes from their Microsoft Dynamics and Power Apps cloud services. Responsibilities Establish and maintain strong relationships with assigned customers, serving as their primary point of contact and trusted advisors. Understand customers' business needs, goals, and challenges to identify opportunities where Dynamics (Customer Engagement & Power Platform) can provide value and drive business outcomes. Planning and Strategy: The CSM must collaborate with the customer and relevant stakeholders to develop a migration plan and strategy. This involves identifying key milestones, dependencies, and potential risks. The CSM assists in setting realistic expectations and timelines while ensuring that the migration plan aligns with the customer's goals. The CSM acts as a liaison between the customer and the technical teams involved in the migration process. Throughout the migration process, the CSM maintains open and regular communication with the customer. Once the migration is complete, the CSM continues to provide support and guidance to the customer. Guide customers through the onboarding and implementation process, ensuring a smooth transition and successful adoption of Dynamics (Customer Engagement & Power Platform). Conduct regular check-ins with customers to assess their satisfaction, address any issues, and provide proactive support and guidance. Collaborate with cross-functional teams, including sales, consulting, and technical support, to coordinate efforts and deliver exceptional customer service. Develop and execute customer success plans tailored to each customer's unique objectives, outlining milestones, success metrics, and action items. Provide training and enablement to customers to maximize their utilization of Dynamics (Customer Engagement & Power Platform) and optimize their business processes. Monitor and analyze customer usage and adoption data, identifying trends, patterns, and opportunities to drive product engagement and expansion. Proactively identify and mitigate risks to customer satisfaction, escalating issues as necessary and driving prompt resolution. Advocate for customer needs and feedback within the organization, collaborating with product management and development teams to influence product roadmap and enhancements. Stay up to date with industry trends, best practices, and product updates related to Dynamics CE and Power Platform, maintaining a deep understanding of the platform's capabilities and value proposition. Contribute to the continuous improvement of customer success processes, tools, and resources, sharing knowledge and insights with the broader team. Strong understanding of Microsoft Dynamics , Dynamics CRM / Power Platform Apps Customer Insights Sales Insights Over 5 years Dynamics CRM consultancy experience Experience of providing Pre-Sales Demonstrations Experience of working on full life cycle implementations & configurations across multiple versions of Dynamics CE/CRM. Strong interpersonal and communication skills, with the ability to build rapport, influence stakeholders, and deliver compelling presentations. 5+ Years of Industry experience 2+ related experience in technical consulting role B.SC, BE, B. Tech in CS, or IT The candidate should have Dynamics CE/CRM Intermediate level certifications or be able to get them within the first 30 days. Proven experience in a customer-facing role, such as customer success manager, account manager, or client relationship manager. Strong problem-solving and analytical abilities to understand and address customer challenges effectively. A customer-focused mindset, with a genuine passion for delivering exceptional service and driving customer success. Ability to work independently, prioritize tasks, and manage multiple customer relationships simultaneously. Familiarity with CRM software and customer success tools is desirable. Knowledge of the industry or domain in which the company operates is a plus. Preferred/Desired Skills: EXPERIENCE (Preferred) EDUCATION/CERTIFICATION