Director / Manager of Professional Services in Bucuresti

Company Overview: Integrail (https://integrail.ai) is an innovative AI startup dedicated to making Agentic AI accessible and effective for businesses of all sizes. We are excited to launch AI Studio – the Simplest Way to Agentic AI, a groundbreaking no-code platform that empowers organizations to create powerful AI applications without writing a single line of code. Designed to help automate any business workflow, AI Studio leverages the latest LLMs and other AI models to boost efficiency and integration with existing tools.Position Overview: We are seeking a motivated Director or Manager of Professional Services with a successful track record of building and managing a professional services team. The ideal candidate will have a background in enterprise application integration or business process automation and experience in managing professional services for a software vendor or a technology consulting firm. The Manager of Professional Services will be responsible for ensuring the successful implementation and adoption of AI Studio across our client base, driving customer satisfaction, and leading a team of skilled professionals.Key Responsibilities: Team Leadership: Build, manage, and mentor a team of professional services consultants and Solution Architects to ensure high-quality service delivery. Service Delivery: Oversee the implementation and execution of professional services projects, ensuring they meet client expectations and are delivered on time and within budget. Client Management: Develop and maintain strong relationships with clients, acting as the primary point of contact for all professional services engagements. Customer Success: Collaborate with the customer success team to ensure clients achieve their desired outcomes and maximize the value of AI Studio. Process Improvement: Identify opportunities for process improvements and implement best practices to enhance service delivery efficiency and effectiveness. Collaboration: Work closely with sales, product, and engineering teams to align professional services with overall company objectives and client needs. Market Analysis: Stay informed about industry trends, competitive landscape, and emerging technologies to inform strategic decisions.Qualifications:Experience: 5-7 years of experience in a professional services or consulting role, with at least 2-3 years in a management or team lead position within the tech industry with the focus on enterprise application integration or business process automation. Demonstrated success in managing and scaling a professional services team in a remote multinational environment. Strong understanding of AI and AI ecosystem is a plus. Skills: Strong leadership, communication, and interpersonal skills. Ability to manage multiple projects and priorities simultaneously. Language: Proficiency in English.Preferred Qualifications: Experience working in a multinational remote-work environment. Familiarity with the local market and business practices in Romania or Poland.