Engineering Support Advisor in Bucuresti

Job Description Your deliverables as a member of the FusionCapital Summit Customer Support (Bucharest) team include (but are not limited to) the following: Respond to customer requests, whether these are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs. Understand the reported issue (especially from a functional perspective) and be able to replicate the respective scenario in the Finastra environments. Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the reported issue. Perform functional investigation with root cause analysis of the reported issue, providing adequate solution where feasible and/or detailed analysis to the R&D teams. Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality. Validates defects thoroughly by ensuring that the described scenarios are fixed. Follows Best practices for case management and encourages others to do the same. Raises/ escalates issues with the Team Leader and/ or Manager where/ when needed. Qualifications Required Experience: Bachelor’s Degree in finance Master’s degree in Finance, Economics or Computer Science Good understanding of the capital market dynamics, financial products, and current financial technology Experience in working with Summit is a plus Strong English communication skills, both written and verbal. English certificates Cambridge, TOEFL, IELTS are a plus Commitment to customer service - willing to go the extra mile to provide excellent service Analytical abilities, attention to details, stability as well as responsibility Good team player, but also able to perform independent tasks.