Why Verifone
For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.
Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.
What you’ll do:
- Performing in depth investigations and offering solutions to issues that are non-routine (Tier 3 debugging and troubleshooting with outside-the-box solutions).
- Maintaining and developing a broad technical knowledge and documentation of 2Checkout features and services – research, reporting, documenting functionalities/performance issues/technical defects.
- Acting proactively to prevent issues from happening by providing suggestions and advice to external and internal requests.
- Responding to internal escalations, as well as escalations from other support divisions.
- Maintaining good interdepartmental communication and relationships with adjacent teams.
- Helping in assessing the team’s technical expertise and detecting any knowledge gaps.
- Supervising the team’s activity and ensuring great customer service at all levels.
- Assisting the team with queue management.
- Review the team’s interactions and assess the agents’ performance and quality levels.
- Setting and conducting technical/procedural internal team trainings.
What you need to have:
- Minimum 3 years of relevant experience in technical support/customer service, preferably within a similar environment
- Bachelor's Degree in relevant fields, or equivalent.
- Great verbal, written and interpersonal abilities.
- Achievements – tell us what your greatest accomplishments are.
- Excellent command of English language (both written and spoken) – equivalent of C1
- Results oriented attitude - our team and company’s primary interest is to deliver qualitative results.
- Affinity for multitasking, while maintaining precision and attention to details.
Nice to have:
- ITIL foundation concepts or degree.
- E-commerce concepts
- Experience working with Zendesk, Jira and SLAs.
- Basic to intermediate API/HTML/PHP/JavaScript knowledge/understanding.
- Debugging, troubleshooting and bug reporting.
- Experience with networks (IP, TCP, HTTP, firewalls, proxy servers).
- Availability of working in shifts during business days.
- Trainer/trainings experience
Why you’ll love working here:
- International work environment in an exciting growth phase;
- Flexible benefits package with a monthly budget that you can use for different perks: meal tickets, various gym subscriptions with 50% discounts, private pension funding, shopping vouchers etc.;
- Private medical subscription (with 2 different medical providers to choose from);
- Bookster subscription.
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
