Fachinformatiker/in, 1st-Level-Supporter/in, 2nd-Level-Supporter/in in Bucuresti

Incident Management, Systemintegration, Ticketsysteme, Typo3, 1st-Level-Support, Linux, ITIL, Rechenzentrum, Betriebssysteme, Videokonferenzsysteme, iOS, MacOS, 2nd-Level-Support, IT The Helmholtz Centre for Infection Research (HZI), Computing Centre, is looking for two as soon as possible. IT specialists in the helpdesk (1st and 2nd level support). The HZI, Germany's largest non-university infection research center, conducts cutting-edge research in the field of infectious diseases as a member of the Helmholtz Association. Our scientists develop novel methods and strategies to fight infectious diseases faster and more effectively. Our common goal is to develop novel approaches to prevention, diagnosis and therapy of infectious diseases. Bacterial and viral pathogens, their interplay with the human immune system and new effective agents and vaccines are the focus of our research. Through a wide range of services and projects, the Computing Center department, headed by Dr. Joachim Metge, supports both science and administration and in this way makes a fundamental contribution to the successes in infection research at the HZI. In a complex IT environment at several locations, daily challenges are posed to 22 employees and six trainees and mastered by means of competence and team spirit in a friendly environment. The following tasks await you in the helpdesk: Documenting / qualifying / resolving / passing on incidents in a ticket system. Automated computer installation Poster printing Notification of higher-level malfunctions Optimization of support Creation / co-design of processes, instructions and documentation. Instruct trainees in the helpdesk IT onboarding of new employees Maintenance of the intranet site of the data center based on typo3 Endpoint management Support for video conferencing system (Zoom) Support for IT projects Communication to internal RZ groups and external support. Participation in training / continuing education Your qualifications and skills: Completed training in an IT profession (eg Fachinformatiker_in, FR system integration). Several years of experience in working with a ticket system Knowledge in the administration of Typo3 Confident handling of video conferencing systems Good command of German and English, both written and spoken Expertise in Microsoft client operating systems Ability to work independently Advantageous for this position: Knowledge of macOS, iOS and Linux Analytical way of working Good communication skills ITIL knowledge We offer: An attractive and varied job in a future-oriented research institute with an international environment at the Science Campus South in Braunschweig. A state-of-the-art infrastructure and cutting-edge technologies. Flexible working hours and possibility for home office A corporate culture of appreciation and promotion of equal opportunities Extensive training and development opportunities for the development of technical knowledge and personal skills A family office to support family and career, as well as offers of childcare. Interesting additional benefits of the public service Subsidization of the job ticket Business cell phone Possibility to de-term In the case of equal professional suitability, severely disabled persons are given preference. To protect your rights, we ask you to give us a clearly recognizable reference to the presence of a severe disability in your cover letter or resume. The HZI strives for professional equality between women and men. The position is suitable for part-time work. Hiring date: As soon as possible, limited to 2 years with the possibility of deferral. Remuneration: E 9a TVöD Federal Working hours: 39 hours per week Place of work: Braunschweig Probationary period: 6 weeks Application deadline: 16.11.2023 For more information, please contact Mr. Alberto Mancheño, phone 0531 6181-1228 or email: alberto.mancheno@helmholtz-hzi.de. How to apply: Together with sending us your application documents, please confirm that you have read our data protection declaration and that you consent to the processing of your personal data. Please use the text module in our data protection declaration for this purpose. Without these declarations, we cannot consider or further process your application and will immediately delete any application documents already received after the application deadline. Please attach a cover letter, resume, (employment) references, certificates and (if available) work samples or reference projects to your application documents. Please send your documents to the Helmholtz Centre for Infection Research GmbH, Human Resources Department, Inhoffenstr. 7, 38124 Braunschweig, Germany, quoting reference number 167/2023 or by e-mail to: JobsHZI@helmholtz-hzi.de. If sending your application in electronic form, please summarize it in one (1) PDF document. We look forward to receiving your application!