Financial Services Global Business Unit Applications Support Engineer in BUCHAREST, Romania in Bucuresti

Job DescriptionAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)ResponsibilitiesFinancial Services Global Business Unit Applications Support EngineerIf you are a highly analytical, articulate thinker who enjoys team collaboration and want to contribute to a new way of supporting our customers, we want to hear from you. Contributors will work directly with customers to capture and understand their issues and document the progress of product solutions in our service request system. Team members will be active in defining and shaping technology and processes to improve our support delivery capabilities in the SaaS space. This is an excellent opportunity to learn and use technologies such as SR automation and other proactive initiatives to meet the needs of the support team’s goal to provide best of class supportRESPONSIBILITIES INCLUDE: Providing real time responses to customer inquiries. Interact with our customers via the telephone, web and other electronic channels. Become a skilled engineer by working with a wide range of Oracle products. Research, re-create and test issues. Create knowledge notes for resolved issues. Act as a team member that contributes to solutions and customer satisfaction. Adapt to a fast paced and changing technical environment. Manage your time to effectively address all of your customers needs. Assist in providing regional coverage for Financial Services and Insurance products Actively engage in collaboration and brainstorming with Support, Development and other internal cloud support teams Work with other lines of business in the Global Business Units to develop SaaS solutions Participate on various projects and initiative to support business processes REQUIRED Qualifications and Skills: Bachelor’s degree preferably in Computer Science or Information Systems, or equivalent experience Excellent verbal and written communication skills in English Desire advocate for customers and drive success through issue resolution Develop effective working relationships with customers and internal teams Ability to multi-task and work on many client issues at once Strong team work ethic required to successfully meet operational goals Strong organizational Skills Experience using Microsoft Excel and other tracking tools Understanding of Cloud services DESIRED Qualifications and Skills: Experience with deploying , configuring, and troubleshooting web applications on Tomcat, WebSphere and WebLogic Experience with Database backup and restoration activities (Oracle, DB2, SQL) Understanding of application-to-application communication interfaces utilizing web services architecture using XML, SOAP, and WSDL Knowledge of queuing message systems (JMS and WebSphere MQ) Competent understanding of UNIX, (AIX, SUN, LINUX), and Windows operating systems Familiar with batch processing logic and concepts Ability to troubleshoot and resolve complex application and technical problems Knowledge of Programming / scripting (Java, C++) a plus Ability to grasp new and/or unfamiliar technologies quickly Understanding of Virtualization Technologies About UsInnovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. To help us track our recruitment effort, please indicate in your cover//motivation letter where (vacanciesinukraine.com) you saw this job posting.