Front Line – Management Trainee – English – On Site Bucharest in Bucuresti

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us. Inviting applications for the role of Front Line – Management Trainee – English – On Site Bucharest! In this role, you will be responsible for Service delivery, People development, Client focused problem solver with strong analytical and continuous improvement attitude Responsibilities Manage the day-to-day operations in accordance with requirements and SLAs. Prompt identification by investigating deviations and resolution of Service delivery issues including implementation of preventative measures. Establish the infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms Provide exceptional people management, mentorship and career development to members of your team, achieve low attrition levels and high employee engagement Analytical bent of mind with the ability to root cause basis data and drive decisions Drive Operations teams to deliver continuous improvement and productivity/quality gains Flag and escalate business risks timely to the client/supervisor Interact with site lead and/or SDLs to understand any business reporting, data analytics requirements on regular basis Drive performance management process based on the framework. Develop and maintain efficient and cost-effective recruitment channels, resources, and approaches to attract and recruit high quality candidates. Ready to work on weekends when required Qualifications Minimum qualifications High school diploma or bachelor's degree with relevant years of Operations experience leading teams' size of a min 10 Strategic thinker with strong analytical and problem-solving skills Strong desire to tackle complex problems and deal with rapid changes and ambiguity Continuous improvement mindset with a desire to design effective business operations Competent with Microsoft Office Suites. Preferred qualifications Demonstrated ability to work independently, take initiative and follow up on assigned. Strong communication and interpersonal skills, good at work under pressure. Highest level of professionalism, self-motivation and sense of urgency. Ability to remain calm and professional under pressure. Adaptable and energized by a fast-paced environment What can we offer? Attractive salary; Stable job offers - employment contract Work in a multicultural and diverse environment with employees from over 30 countries Genpact supports professional trainings and great career development opportunities Free access to our award-winning learning platform Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts