As technical SAP IT-Application-Manager you will be part of a global Technical Support Team with focus on SAP Service Operations, ensuring that all mission critical SAP systems will be in best possible shape, running with best performance & highest availability, and are in full compliance with Quality and Information Security regulations.
Being the key contact for the Service Owner and his proxy, the functional IT-Application Manager, you will not only ensure that the technical system documentation is comprehensive and up-to-date, but also own the responsibility for major incident related business continuity management, coordinating restoration of service activities.
Your role will include coordination of & intense collaboration with external Service Providers, who are responsible for DC hosting / operation and for functional Application Management. In this context, you are acting as a Service Manager for SAP service operations.
With detailed in-depth knowledge of SAP platform technology and standards, you will be the technical subject matter expert, supporting, consulting and guiding team members & project teams with respect to technical topics. In case of technically driven upgrade projects, you will be taking over the role of a technical lead.
Task and Responsibilities: Assuring best in-class service operations in close collaboration with service providers (int/ext)Day-to-day technical Service ManagementOperational accountability to ensure best performance and operational stability of our SAP landscapes, while keeping them in full compliance with Information Security regulationsPrimary contact for Functional IT App Mgr's for any operational and general technical driven topicsSupporting & managing escalations of critical incidents (with root-cause in technical area)Ensuring that technical system documentation is up to dateEnsuring that adequate Information / Cyber Security protection measures & concepts are in placeGuarantee that Information Security health checks get conducted, security get identified and appropriate mitigation measures will get takenHandling of Information Security related Exception RequestsMaintenance of technical records in central CMDB and related IT-tools & applicationsEnsuring proper communication of downtimes related to technical changesClose collaboration with technical solution design & system architecture teamOwnership for implementation of technical changes, e.g. SAP kernel, HANA version changesHandling of Change Requests, acting as Change Manager, in process & in toolsApproval of Emergency Changes as proxy to the Service / System OwnerRepresenting team in projects, ensuring 360-degree coverage of all technical aspectsActing as primary technical contact in case of IT audits, ITGC monitoring,Supporting reporting and controlling, e.g. SLA’s, Licensing compliance, CERT reportingEnsuring that Siemens standards will be followedIdentify processing & performance optimization opportunities, driving implementationIdentify automation opportunities and drive implementationSupport with operational Incident & related Problem Management,
in case Service Providers could not resolve issues, acting as 3rd level Support Required Education, Experience and Knowledge/Skills: Education:
University degree in engineering / computer science or similar
Experience:
At least 5 to 8 years of experience in SAP Basis area
Excellent SAP Netweaver skills, solid SAP HANA expertise
In-depth knowledge of SAP related security concepts
Proven experience in dealing with major incident / escalation and continuity management
Must be able to demonstrate sound functional understanding of the SAP technical framework
General Technical Skills:
Must be proficient with concepts of SAP architecture Solid skills in the following areas
- Operating System skills (Unix/Linux)
- Network Skills (TCP/IP, VPN, NAT, DNS, Firewalling, Protocols and Ports)
- standard encryption methods (PKI, SSL, SNC)Scripting capabilities (Bash, SAP HANA SQL) would be beneficialAt least basic knowledge of ITIL frameworkMust be able to demonstrate solid in-depth expertise in technical SAP Basis area
(system architecture / technical solution design)Must be able to demonstrate experience in technical Service Management Non-Technical Skills:
Must be able to communicate and work effectively in a multi-cultural environment. Must possess the ability to collaborate remotely with the functional teams in Germany and the USA.
German Language skills would be very helpful, but are not mandatory.Must be a self-starter, capable of working with very little supervisionMust be capable of taking initiative, with a firm understanding of the final goal to be achievedMust not only be an excellent team player, but also show willingness to take over the leadVery good understanding of Service Management, especially dealing with external service providers We offer:
Adjustable standing desk as a standardMSDN license for each developer with prepaid access to AZUREFree access to PLURALSIGHT – the WBT platformTeam building program - 2 days adventure offsite meeting for all employees every year, Christmas party, extra budget for team building eventsParticipation on world famous IT conferences like Microsoft IGNITE for best employeesWide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …)Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)Health program (contracted wellness providers, sport centers, salary reimbursement in case of illness)Retention program (work anniversary, life anniversary, additional pension plan, employee loans)Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps) Basic wage component (gross) and other rewards : starting from 2000EUR brutto /month + VAR*
*We are required by law to disclosebasic wage component (minimum salary) for the advertised positions. Wecarefully consider your professional qualifications and experience in ourcompensation package and/or when offering you other positions.
Our goal is to pay our employee'sfairly, with regard to the market situation and we are ready to welcomehigh-quality candidates in our team.
