German & English Gaming Customer Support Specialist (Bucharest) in Bucuresti

Role DetailsType of Support: Omnichannel (Email, chat, phone, social media)Contract Duration: Full Time Work Schedule: To be DiscussedWork Type and Location: Remote, RomaniaLanguage: English (C2) and German (C2),Expected Start Date: August 8, 2024About UsA little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive. The RoleDo you like helping others? PartnerHero is looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many Partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a PartnerHero employee, you’ll have the support you need to develop and grow your career. We’re currently looking for a dynamic, well-versed Community Support with excellent English skills to provide the customers of an American B2B SaaS company outstanding support.Our Community Support are experts in all areas of support and community engagement. They thrive in dynamic and flexible environments, take ownership of our partners’ brand, product, and opportunities, and use their creative problem-solving abilities to go above and beyond expectations.What You’ll Do:Act as a passionate, enthusiastic extension of the partner; embody their brand to quickly build a connection with customersMonitor, triage, and engage with customers on key app distribution channels including Apple App Store, Google Play Store, and TrustpilotAnswers to negative and positive reviews on online stores (App Store and Play Store) using a combination of predefined macros and freehand responsesInvestigate reported user issues and find user accounts in CRM (Zendesk) for issue identification.Acquire valuable customer insights and share findings on ongoing issues with the rest of the team to improve feedback loops and create customers for lifeStay current with product/platform changes and be able to educate customers on how such changes can help them as professionals What We Expect From You:High proficiency in written English (С2)An effective collaborator; supportive of other team members in their successAbility to troubleshoot problems, find answers to customer issues, and articulate complex solutions in written communicationAbility to work in a fast-paced environment, learn quickly and adapt to a changing productHighly empathetic What You’ll Get In Return:Flexible working arrangements (US Only)Hybrid working arrangements (all other countries)Competitive Base SalaryGenerous paid vacationAttractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employeesCompetitive retirement benefits (US only)Access to free posture-based fitness workouts from home paid Sabbatical LeaveTraining opportunities provided by PartnerHero and outside entities1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development Company Culture Is At Our CoreOur core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.Care for others - Cooperate, empathize, and seek opportunities to put each other first.Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to changeManifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.Take ownership - Doing the right thing should come naturally.Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleaguesPartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact .PRIVACY NOTICEPartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center .