Global Customer Support in Voluntari

<p>Ezugi is a live dealer casino platform with multiple subsidiaries in 5 countries, providing real-time services for online gambling operators. The company has been constantly growing for the last 5 years and has subsidiaries in the USA, Costa-Rica, Latvia, Malta, Bulgaria, and Israel. We have a tight Romanian development team and we hope to add a few more talented developers in 2022. Ezugi is a company where teamwork and collaboration are encouraged, excellence and innovation are rewarded, and has built a reputation as a top employer for the Romanian development market.</p>About You Excellent MS Office skills (especially Excel) Excellent verbal and written English skills Knowledge about the gaming marketplace - would be a plus Casino experience represents a plus Effectiveness communication within the company Excellent working under pressure, maintaining the deadlines and KPIs Multitasking capabilities Should be patient and a team player Under less and less supervision to fulfill all the shift's tasksAbout the Job Responsible for technical support and maintenance for all partner studios across the world Performing daily routine checks to keep systems up to date Identifying and escalating priority issues Resolving requests received from clients and end user Performing technical investigations (log analysis) for customer and end user submitted tickets Coordinating case resolution between internal teams Knowledge of streaming (how stream works) Working in close relationship with the IT department to ensure the quality of the data and to keep systems functional Receiving all alerts from monitoring systems and escalating them accordingly, depending on the alert (impact, urgency) Developed good excel and reporting skills as well as the ability to work under pressure and on shifts Working in close relationship with the management team in order to constantly improve our servicesWho we are:Ezugi is a next-generation live dealer casino platform that adds a layer of interactivity to the user interface, crating a fun and engaging environment for users, while enhancing monetization opportunities for operators Our products & services provide casino operators with the ability to engage their players through the sophistication found in the real casino gaming experience.About us:At its core our technology is a highly sophisticated engine that contains all the components for a live gaming opreation Our products truly bridge the online-offline casino worlds by offering land-based casinos, as well as online operators, the ability to leverage into new markets Unlike other live casino providers, Ezugi thinks technology, positioned as the only live dealer solution provider able to deliver the most complex projects related to live dealer set up worldwide.