Global Operations Excellence Lead in Bucuresti

Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise: recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the ever-changing landscape of the business environment. Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services. Building long-term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective. Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services. The Operational Excellence Lead will implement Lean Six Sigma principles and oversee process optimization, automation initiatives, and governance within Global Business Services (GBS). This role drives innovation and collaboration across geographies to enhance efficiency, quality, and customer satisfaction. Role description: Implement Lean Six Sigma to improve quality, reduce waste, and streamline processes. Standardize and enhance processes across the organization for operational excellence. Identify and implement innovative solutions to improve efficiency and add value. Lead automation initiatives to optimize workflows and reduce manual tasks. Collaborate with IT and stakeholders to ensure seamless technology integration. Strengthen process frameworks for enhanced ownership, accountability, and compliance. Establish governance models and reporting mechanisms to track progress and outcomes. Work with cross-functional teams to align operational goals with organizational objectives. Deliver measurable improvements in quality, efficiency, and customer satisfaction. Promote transparency and operational alignment across global geographies. Qualifications: • Bachelor’s degree in Business, Operations Management, Engineering, or related field; Lean Six Sigma Black Belt preferred. • 8–10 years in operational excellence or process improvement, ideally in GBS/BPO. • Proficient in automation technologies and process improvement strategies. • Strong leadership and collaboration capabilities. • Analytical mindset with excellent problem-solving skills. • Outstanding communication and stakeholder management abilities. • Proven ability to deliver measurable improvements in efficiency, quality, and customer satisfaction. • Experience managing risk and controls frameworks to ensure operational compliance.