Helpdesk Senior Associate English in Bucuresti

Req ID: 220639 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Senior Associate English to join our team in Bucharest, București (RO-B), Romania (RO).Senior Service Desk Associate (remote) - English Remote, RomaniaCompetitive Salary & Benefits Role OverviewThe Service Desk Senior Associate advises and assists users over the phone/chat/email  in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Role ResponsibilitiesManages customer interactions & records reported issues in the ITSMIdentifies issues, apply fixes and investigate root causes using internal instructions.Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mailScreens, refers and diagnoses internal inquiries and work requests relating to PC maintenanceParticipates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner Key SkillsIdeally University education, preferably technical degree, or Microsoft certificationsAwareness of Microsoft Operating Systems local and remote administration and Microsoft Office family applicationsExperience of providing remote IT support is an advantageAbility to analyze and solve problems by investigating potential solutions using troubleshooting skillsExcellent communication and customer service skillsFluency in English languageFlexibility to work shifts if required BenefitsOur people are the most critical component of our long-term success and their health and wellbeing are our priority.You will enjoy a comprehensive, locally competitive benefits packageWorking for a top 5 company in the industry worldwideCompany culture focused on the employee wellbeingThe opportunity to grow a career in Monitoring/InfrastructureLearning & Development platformsAbout NTT DATA ServicesNTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.#LI-EMEA