Job Description
What are your responsibilities?
- Respond to the technical incidents reported by the business customers through a system of ticketing;
- Investigate, diagnose and assign the incidents to the right engineer;
- Follow the incident life cycle – logging the incident with proper priority and ensuring that the issue is resolved in timely manner;
- Act as a point of contact for customer requests and coordinate internally within multiple departments ;
- Intervenes if customer is unhappy with the troubleshooting process;
- Participate in calls with the technical account managers to discuss the incidents and align on a strategy to improve customer experience and follow on actions in calls with customers;
- Create weekly, monthly, quarterly reports with the incidents opened/resolved;
- If needed, you might travel for client visits on site.
Our offer
Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
- Access to a global network of knowledge and resources;
- Extensive training through a variety of methods – online, classroom, etc;
- Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
- An experienced Career Counselor to guide you and check on your progress;
- Interesting and challenging work for the world’s leading companies – our clients;
- Professional growth opportunities that recognize individual contributions and performance;
- A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.
- Relocation package for candidates from other cities/ countries(if applicable)
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Qualifications
Are you the right fit for the job?
- You are fluent in Italian & English;
- You are familiar with MS Word, MS Excel, MS Outlook;
- You are not experienced in the job field, but you want to develop your skills together with our professionals;
- You are a team player with good communication skills;
- You are self-motivated, with a positive attitude and approach;
- You are able to solve urgent matters and work under pressure;
- You are responsible in a work environment
