Incident Manager with Italian in Bucharest, Romania in Bucuresti

If you thrive on creating trusted relationships that provide opportunities to support and improve the lives of others, influencing and collaborating with others to drive change and improvements, we have a career opportunity for you!Here, you’ll match your ingenuity with the latest technology to make incredible things.The Incident Management Officer acts as the single commander to work with our Customer Service and Support engineers and our customers to coordinate complex reactive support to resolution and provide insights into operational health opportunities for a set portfolio of accounts. The goal of the IM is to be the Customer Advocate and enable resolution of Reactive Issues with the following key activities: Represent the customer’s business impact Support the end to end problem resolution Problem identification against the case portfolio As a trusted account team member, the Incident Management Officer owns the positive outcome for our Customer’s Reactive Support Experience journey and develops the right insights for the account team to develop customer operational health conversations.Skills that make your work successful: Upper-intermediate Italian; Strong English written and verbal communication skills Preferred 3 years of customer experience Bachelor’s degree, or equivalent experience Positive, energetic, enthusiastic attitude Strong attention to detail Skilled use of the Microsoft Office Suite, Word, Outlook, PowerPoint, etc. Ability to apply judgement in high pressure situations with minimal external guidance To help us track our recruitment effort, please indicate in your cover//motivation letter where (vacanciesinukraine.com) you saw this job posting.