Incident Officer in Bucuresti

KRUK is a team with passion, therefore we are looking for committed people for whom work is above all pleasure and satisfaction. We create a friendly working environment in which employees have the opportunity to improve their professional qualifications through participation in training courses and ambitious projects (including international ones). Incident Officer Our   responsibilities :   availability incident management process: defining, agreeing and implementing the availability incident management process; adjusting the incident management process as required to ensure its effectiveness; monitoring and reporting: monitoring and regular reporting of system availability time, including the construction and tracking of indicators; logging all incidents and their resolution to see if there are recurring malfunctions; communicating with upper management if major issues are found in the IT systems; improving accessibility: prioritizing incidents according to their urgency and influence on the business; collaborating with the incident management teams to ensure: - service is restored as soon as possible; - outages reports have been properly prepared; making decisions related to switching to secondary / backup data centers; monitoring and reporting remedial actions that follows from outage reports; managing projects related to increasing accessibility. Our requirements: bachelor's degree in information technology, engineering, or a related field. at least three years' experience working in IT service management, or a similar role.; experience working with monitoring software such as SolarWinds, Zabbix, and Nagios; knowledge of IT service management practices including ITIL and COBIT; strong problem solving, analytical, and time management skills; excellent organizational skills and ability to collaborate with team members; ability to analyze a high volume of technical data and work in a fast-paced environment; very good command of English (at least B2 level) and fluent polish We offer: Employment based on an employment contract Flexible working hours Possibility of remote work Attractive benefits package for employees: free private medical care: Luxmed, participation in Multisport card cost, additional benefits adapted to your needs within the cafeteria system, employee insurance on favourable terms Opportunity to develop in local and international structures of the KRUK Group Parking for bicycles and cars There is a possibility of employment under a B2B contract.