Infrastructure Service Incident Management Associate (with Arabic and French) in Bucuresti

Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.Serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.In Accenture Technology, we investigate and explore new technologies to determine how our clients can use them – helping their business innovate, grow and improve.The Infrastructure Service Incident Management Associate provides functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries. They liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner and ensures proper documentation, notification, escalation, tracking and follow up of all incidents.Problem solvers with a people focus, acting as the ongoing interface between the client and the system or application. Dedicated to quality, use communication skills to keep systems running. Our future colleague will:Receives and logs all e-mail/web/phone call and ensures proper documentationPerforms customer request/problem identification and follows defined procedures to resolve correctlyDocuments verifications and customer information in data capture tool and when needed, transfers ticket to responsible party for resolutionFollows Reminder procedure to ensure ticket resolutionManages tickets assigned in expected SLAManages e-mails/phone calls in expected SLAManages Shared E-mail boxesManages Ticketing QueuesIf you are logical, adaptable and have:Fluency in client’s language (Arabic – minimum B2)Fluency in French (minimum B1)At least Upper Intermediate EnglishCustomer Interaction HandlingProblem Solving & Escalation ManagementData QualityService Level Agreement understanding/handlingOrganization skills, attention to detail and follow through to resolve any outstanding issuesGood technical aptitude with an ability to learn quicklyTime management and administrative skills Written and verbal communication skills: manages internal communications and external/client communicationsDiscretion, professionalism, confidentiality and judgment. Computer literacy and working knowledge of Microsoft OfficeWhat we offer:Access to trainings and materials for different skills (both technical skills and soft skills)Sponsorship for certifications Access to multiple online learning platforms Continuous growth in a positive and multicultural work environmentRefer-a-Friend – get a bonus in the employee referral programFamily oriented benefitsShare purchase planPersonalized benefits package, including meal vouchers, public transportation, medical services, private pension, life insurance, gym subscription and many moreEqual Employment Opportunity StatementAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.Accenture is committed to providing veteran employment opportunities to our service men and women.