Acronis has pioneered the new IT discipline of Cyber Protection, which combines data protection and cybersecurity into a unique and integrated approach. The Acronis Cyber Protect solution is a ground-breaking approach with innovative technology that is revolutionizing the industry as we know it. Acronis is entering an exciting phase of rapid-growth and expansion, and has recently received a $250 million dollar investment from CVC Capital Partners, bringing our total valuation to more than $2.5 billion. So we are looking for more talented and hard-working individuals who are ready for a new challenge and will join us on our mission to protect the digital world!
We are seeking a talented Infrastructure Sr. Expert Support Engineer who will function as the main support technical expert in specific Company’s products or services. Be the person responsible for resolving the customers’ technical incidents using your own expertise and extensive cooperation with the Company’s Engineering departments. Craft solutions, submit bug reports, coordinate complex tasks with other teams (Engineering, QA, DCO, Product Management), communicate with the customers to their complete satisfaction.
We are looking for the next member of our “A-Team.” Are you a highly-motivated individual who thrives in a fast-paced and high-volume work environment? Do you possess a positive can-do, never-give-up attitude? Do you play nice with others on a team? Are you ready to make an impact?
RESPONSIBILITIES:
Work on resolving various technical incidents for the Company’s customers involving various software, networking and hardware environments.Responsible for building and maintaining strong relationships with customers able to thrive in the ever-changing work environment.Stay abreast of the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc). Maintain deep knowledge of Company operations to support client requests effectively.Interact with various departments to analyze and resolve problems;Provide technical advice to junior staff members and review technical results, evaluations and analyses. Provide for the development of junior staff within the work group through mentoring and technical guidance.Develop documentation regarding installation, upgrades, support, and compatibility issues. REQUIREMENTS:
Linux/UNIX expertise (application and configuration management; CLI power user; RHCSA/LFCS as baseline; RHCE/LFCE is a plus)Windows Server expertise (knowledge in gathering and analyzing various Windows logs and dumps; application level troubleshooting with Procmon and Process Explorer)Business applications expertise (administrator experience with one or more of the following: Active Directory, MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, HTTP servers)Network expertise (knowledge in Wireshark, tcpdump, iperf; experience with deploying and troubleshooting network services like DHCP, DNS, VPN; network routing and switching management; CCNA/JNCIA as baseline)Virtualization expertise would be considered as an advantage (knowledge in deploying and managing various enterprise-grade hypervisors: VMware ESXi/Microsoft Hyper-V/KVM/Virtuozzo/Openstack)Good communication skills and customer focusPassion for troubleshooting, ability to come up with efficient solutions for unordinary issuesAbility to prioritize and switch between a variety of time-sensitive issuesFluent English (both written and spoken) Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
