As a leading e-signature provider with customers from all over the world, we are looking for highly organized individuals that work well in a team environment, but also perform effectively on their own. They must possess strong communication skills and be able to explain technical issues to non-technical clients. In addition, they should have excellent analytical skills, the ability to troubleshoot, and the ability to cultivate business relationships based on trust and professionalism. They must have an excellent understanding of different operating systems and programming languages, as well as extensive experience working with databases and network tools.
Our software support specialists are in charge of providing out of this World support efforts for the organization's software applications through several main tasks:
Document and track issues in software and hardware operation.Provide training and documentation for trending issues.Coordinate efforts with other teams and teammates to resolve issues quickly.Perform root cause analysis for each issue, escalating as necessary.
In addition, they incorporate technical information for specialized programs, educate users on a variety of topics, coordinate implementation processes for customers, and create detailed reports based on training performance and support activities. . Other activities include:
Assist with the testing of new software releases and report issues as neededProvide support to internal and external constituents through phone and email communications.Research (as a task) to provide sound solutions to customer requests.Deliver technical instruction to other specialists and other teams within their organization.
Experience in a similar capacity and industry certifications is preferred and a plus.
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