Job Description
The employee will ensure timely and accurate movement of all freight and information, while providing an exceptional customer service within CLS department and will constantly communicate with members of other Expeditors offices, while also offering exceptional support and assistance to our Customer Service departments.
DEPARTMENT: SERVICE CENTER
JOB LEVEL: EXECUTION
MAIN RESPONSIBILITIES:
General
Understand department process flow, constantly looking for areas of improved efficiency. Interact with our customers in arranging their international shipments and ensure smooth and timely freight process flow Be pro-active and finding solutions for our customers, keeping them advised during and after shipment processing and offering alternative solutions where required Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved). Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements. Ensure all customers standard operating procedures are followed as per the DLSOP Follow department process flow, and looking for best practices to improve operational efficiency and productivity Create and update DLSOPs Escalate issues to Management when necessary, with no delay Participate in the transition of new customers if necessary Order receipt / Quoting
Receive shipment orders from customers & acknowledge within required timeline Prepare, present, and manage pricing/quoting process Shipment processing
Execute bookings on behalf of the customer using the appropriate booking tools Execute routing of the shipment and update the operational system as needed Arrange pickup of the freight, including communication with the service provider, ensuring all information, labels and documents are provided timely and in an accurate manner Prepare and edit transport documents and ensure accurate and timely data entry into our operational system Prepare and submit export customs documents/declarations using Customs systems Complete DG check list of all DG files prior delivery to the airline Complete DG check list of all DG files prior delivery to the airline Daily contact with airlines (booking) and trucking companies (for all pickup request) Follow-up & measurement
Ensure the follow up of CLS shipments and the delivery once customs cleared Maintain communication with destination branches, alert, and handover shipment to the appropriate branch contacts Ensure continuous communication with customer and destination offices throughout the entire shipment movement Use tracking and visibility tools, execute reporting if any delays with correct event code in our operational system Track key performance indicators (KPIs) and ensure visibility with customers Prepare dashboards and analyses for evaluations/meetings – quarterly or when needed Sales:
Support the supervisor/manager:
Pro-actively provide pricing alternatives, routing solutions and technical assistance to customers Respond to requests for proposal, quotation, or information timely and with market competitive pricing matching the scope of service required by the customer Participate to retention calls. People:
Develop into a lead / supervisor Assist supervisor/manager to allocate workloads within team to ensure smooth operations during peak activity or staff absence. Systems:
Be open to implementing new system changes and enhancements into your department Be involved and suggest system/process improvements. Personal Development:
Meets company standards of 52 hours training per year per employee. Attend training classes when required Complete mandatory training when required Attend DG certification every 2 years
Qualifications
PROFESSIONAL SKILLS:
The agents of the Service Center within Expeditors International Romania S.R.L will prove the following competencies:
1 to 2-year related experience and/or training; or equivalent combination of education and experience Good market and product knowledge Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results Experience in the handling of hot shipments on any MOT, preferable air and truck, but not limited Understanding of air and brokerage documentation process – it is considered a plus Pro-active, strong organizational skills. Good computer skills (Excel, Word). IATA certification (preferred, but not mandatory) DG certification (preferred, but not mandatory) Have a passion for high profile, high pressure shipments moving at a fast pace Ambitious, willing, and able to take the next step on in your career Able to negotiate Fluent in English.
