ISM Co-Ordinator in Bucuresti

Purpose Key Responsibilities Key Attributes ·     The ISM Coordinator will manage the day-to-day activities of the ISM Technicians and report to the regional Infrastructure Service Management Lead. ·     Ensure Hardware Inventory Management ensuring stock levels are constantly monitored.  ·     A wide range of experience in a Technology role, preferably in the financial or Investment Banking industry. ·     The remit of the team will include the receipt, building, configuring, installing, moving, repairing, and decommissioning desktop assets. This will also include inventory and stock management.  ·      Hardware ordering and receipt through our internal ordering system.  ·      Able to demonstrate strong team leadership skills.  ·     They will provide procedural support to their team to ensure projects are executed in accordance with established operating instructions.  ·      Manage client expectations.  ·      Proven experience of adherence to detailed processes. ·     They will be the primary interface for move projects for Corporate Services and as well as the first escalation point for any IMAC related activities for their region.   ·      Coordinate ISM projects, ensuring proper planning and resourcing.  ·      Self-motivated personality with a very high level of attention to detail.   ·      Manage the execution of ISM projects in line with firm policies.  ·      The ability to maintain and develop formal and informal relationships with key stakeholders.   ·      Manage daily workload of the ISM Technicians.  ·      The ability to multi-task in a high paced and demanding environment is crucial.   ·      Follow Client processes and procedures.      ·      Serve as point of escalation for issues.      ·      Dispatch Ticket Management using ServiceNow for queue monitoring including quality checks, aged ticket remediation and escalation as required.      ·      Act as central point of contact for vendors.     ·      Knowledge Management Process - Review and validate technical solutions; also provide feedback to improve the knowledge repository and maintain knowledge articles for the function. Coordination of key hardware initiatives.