IT Asset Management Specialist in Constanţa

With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow and create a career path that makes us an organization of opportunities beyond boundaries. Beyond boundaries of region, age, gender, ability, and routine. We invite you to be a part of this experience! Location and Work Mode : Poland, remote Type of Employment : We offer full-time Contract of Employment (UoP) or B2B Employment Roles and Responsibilities : ·       Responsible for the execution of the day-to-day operational activity with other team. · Performance review of the Accounts ·       Responsible for the delivery of ITAM KPI and SLA ·       Responsible for successful closure of the Audit queries and maintaining the Audit trails. · Reviewing the ITAM team on the performance metrics. ·       Identifying and Highlighting the risks ·       Responsible for the providing the Accurate billing data. ·       Ensure that all the ARC / RRC billing is done as per the schedule. ·       Interaction with the Onsite AM team, Tower leads and ADH to maintain the CMDB accuracy and process adherence. ·       Active participation in the new projects in the accounts to understand the ITAM scope. ·       Good exposure of CMDB tools like Remedy, Service Now, HP UCMDB. ·       Weekly reconciliation of CMDB with discovery tools ·       Creation of CI relations in CMDB Mandatory Skill Requirements : ·       Knowledge on the IT Asset Management Lifecycle process ·       Good understanding on the CMDB ·       Good understanding on Contract Management ·       Understanding of the various GIS Service models / RU’s ·       Responsible for driving the SLA / KPI Reports of ITAM specified in the contract. ·       Knowledge of ITAM Lifecycle ·       Good Understanding on various discovery tools and ITAM tools (SCCM, Solarwinds, CISCO, NNMI etc) ·       BMC Remedy or ServiceNow or HPAM ·       Excellent Communication skills in Business English – spoken and written ·       Ability to mentor and develop team members to work under pressure and work independently · Collaborative working, drive for building high performance team ·       Flexibility to work in 24 x 7 environment; shift operations ·       Constant watch on SLA / KPI performance of entire team as well as individuals; coach people to improve service levels · Handle high workloads and volumes ·       Detail orientation ·       Proactive approach, anticipate issues and act on them before they become show-stoppers · Interact with global customers ·       Understanding of cultural aspects of people from different geographies ·       Sense of urgency in closing tasks ·       Ability to advise customer on critical issues; suggest new technology solutions ·       Introduce new ideas to the team ·       Bring best practices from other projects What we offer : ·       Strong flexible benefits package that you can tailor to your own needs and choose Multisport card, shop vouchers and many others – MyBenefit cafeteria ·       Premium insurance for medical services for employee and family members- Luxmed ·       Life & Disability Insurance for employees and family members- Generali ·       Profitable Voluntary Pension Fund ·       Social Funds benefits: holiday bonuses, allowance for kindergartens, etc. ·       Integration and cultural events for employees ·       Reward and recognition program for high performers ·       Employee Referral bonuses ·       Relocation assistance - Accommodation, travel and other expenses covered ·       Friendly and chill atmosphere and company culture *We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law