IT Configuration Manager in Constanţa

Agile (nice to have) ServiceNow (nice to have) English (regular) ITSM tools (regular) ITIL (regular) Falck is a global market leader in emergency response and healthcare services that operates in 30 countries worldwide. For more than a century, we have helped keep people and societies safe and healthy. We are committed to advancing sustainable healthcare, and every step we take is dedicated to making life better, safer, and healthier for more people. The configuration manager is a manager who has the ability and authority to ensure daily end-to-end delivery of CM services in accordance with the configuration management plan/framework.The configuration manager’s specific responsibilities include:Defining and implementing the Configuration Management Process in Global IT trough Service NowImplementing and maintaining the Common Service Data Model frameworkManaging the day-to-day activities of the process, including establishing priorities and work assignments Tracking compliance to policies and procedures and resolving or escalating any compliance issues Facilitating CM audits Reviewing critical incident outage resolution results and responses and dispositions of failed changes due to issues related to the configuration management system (CMS)Facilitating communication and engaging IT management and teams to encourage CM efforts and value propositionsEngaging with strategic projects to ensure configuration management can deliver the required CMS functionality within project timeframes Reviewing and approving all changes to the CMS infrastructure where applicable Reviewing and approving significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed Mentoring the organization of CM services, concepts, policies, and procedures Chairing the configuration control board (CCB) and enacting changes as directed Providing and approving all requirements, use cases, user stories, etc. to support new or improving CMS functionalityReviewing and approving all requests for the administrator log on credentials and access rights to the CMS infrastructureReviewing and publishing configuration management reportingAbout you:Experience:IT ProcessesIdentifying, planning and managing improvementsEnforcing policies and process ReportingOrganizational Change Management Skills:Understanding of ITIL frameworkITSM tools advanced familiarity (preferably ServiceNow)CommunicationUnderstanding of Lean and Agile frameworks Qualifications/Certifications:ITIL foundation certificate preferred Configuration Management certifications preferred