IT Customer Support Specialist with German in Bucuresti

English (regular) German (regular) Communication Skills (regular) MS Office (regular) Customer Support (regular) Who we are looking forGerman speakers-we will provide you with the technical training which will help you succeed in the role. All you need is the language skills and a can do attitude. Join us if you have: Previous Customer Service or IT experience;Good command of MS Office; Excellent communication skills;Attention to detail and team-working skills;Interest into Technology;Excellent German verbal and written communication skills - minimum C1 level;Very good English verbal and written communication skills - minimum B2 level.Ability to work shifts (8-20) Any specific education is not required – each application will be evaluated individually;Your future roleDelivering high-quality standard customer service;Remote support for Deloitte’s employees regarding technical issues;Contact with clients via incoming phone calls, self-service tickets and chatsAnalysis and solving of the most common enquiries using step-by-step solutions provided to you;Cooperation with IT specialist team to deal with more complex issues;Continual service improvement, looking to help better the service, supporting others in doing and/or putting your own ideas and initiatives forward;Grow and develop yourself – through the creation of individual developmental plans and with the support of peers;Take ownership and manage problems to their successful resolutions. What we offerStable job in a multinational company based on an employment contract;Working in a flexible hybrid model - partially from home and the office;Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);Structured onboarding process and Buddy program for new joiners;Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;Attractive benefits: Selection process ️ Take part in our selection process right from the convenience of your home. In case your educational / professional background meets the core requirements of the position, we will invite you to a live video interview, that gives us the opportunity to talk to each other just like it was a meeting in person. About DeloitteDeloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences.What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.