Candidatul ideal
IT / Technical University degree or student would be a plus; 6 months to 1 year work experience appreciated; Strong Windows OS and MS Office skills; Customer focus skills, good listening skills, good social skills with internal and external customers; Analytical skills (ability to analyze and synthesize), team-player, handle time and workload efficient; Working experience with the Americas region is a meaningful advantage; Excellent English skills;
Descrierea jobului
The position type is permanent, full time; working schedule: afternoon.
Our Steelcase Service-Desk process relies on a Single Point Of Contact process (SPOC process) where any Service-Desk customer within Americas (US, Canada, Brazil, Mexico, etc.) will contact Steelcase Service-Desk to submit any IT-related incident or request.
What you will be doing:
Respond to requests for technical assistance via phone or electronically, and resolve technical hardware and software issues; Research questions using available information resources; Advise the user on appropriate action and follow standard help desk procedures; Administer help desk software; Redirect problems to appropriate resource if needed; Identify and raise situations requiring urgent attention; Track and route problems and requests and document resolutions in knowledge base; Stay ahead of with system information, changes and updates; In order to cover the users working time it is vital to work in shifts; Your future team:
The IT Service Desk Americas is collaborating with all IT functions. They are also working closely with the other IT Service Desk teams (EMEA & APAC) looking to globalize the processes.
