IT Service Management Coordinator in Constanţa

Azure (nice to have) AWS (nice to have) Linux (nice to have) Windows (nice to have) Tableau (regular) Power BI (regular) Excel (regular) PMO (regular) As a Service Management Coordinator you will work within Accenture's Technology workforce, in a dedicated team of people who operate IT environments on behalf of Accenture’s Clients. You will orchestrate the support work of Accenture engineers by distributing information, creating reports, communicating with internal and Client’s teams and individuals. Your responsibilities will include: Support Service Delivery Manager with reporting and communication with Client and with Delivery TeamsMonitor, manage and prioritize Incidents, Problems, Service Requests and Change Requests in a queue, trim backlog to ensure that Service Level Targets are metCreate Major Incident Reports (MIR) and monitor progress of MIR actionsIdentify incident trends, raise Problem RecordsMaintain Change implementation calendar, chair CAB meetingsCreate and present reports about achieved service levelsEnsure service management processes are followed, report any incomplianceEnsure high quality of service management documentation: including Change Requests Implementation Plans, Incident description, Incident resolutionWork closely with the Service Delivery Manager to identify and implement Service Improvements – demonstrating an increase in the quality of service and a reduction in cost.Monitor the Service Management supply versus demand for the given service(s). Requirements: Minimum 1 year of professional experience in Project Management Office or Back Office Administration or similarBasic knowledge of at least one cloud environments (Azure, Google Cloud, AWS, etc.)Highly developed organizational skills to deal with multiple tasks effectivelyAbility to determine priorities; manage third party resources as necessary for projectGood numeric reporting skills (incl. advanced knowledge of MS Excel and/or MS PowerBI / Tableau)Very good communication skills and well-developed presentation skills – ability to run client facing and remote presentationsUpper intermediate English – is a must, other languages will be an advantage (German, French)Previous experience in IT services company/ department will be an advantageFamiliarity with Linux, Windows, Java, Apache and database systems will be advantageOne or more methodology certifications (e.g. certification for ITIL, Agile, Scrum or Project Management) will be advantage We offer: Stable employment conditions based on an employment contractPrivate medical care, life insurance and employee share programAccess to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).Individual support of a Career counselor and a specific path of professional development, as well as the possibility of a session with a Coach.A wide training package (soft and technical training offer, access to the e-learning platform, possibility of co-financing courses and certification)Additional foreign language classesVarious Happiness at work activities and sports initiativesRemote work and flexible working hoursEmployee Assistance Program - free support in one-time legal, financial and psychological consultations.Paid employee referral program and Employee Share Purchase Plan