IT Support Agent with French in Constanţa

MS Office (junior) problem solving attitude (junior) customer service experience (nice to have) Recruitment process for this position and onboarding trainings are conducted online. What do you need to start?fluent knowledge of Frenchcommunicative Englishpro client attitude and communication skillsbasic experience in Windows 10 and MS Officecustomer service experience (is an asset but is not necessary)team player, problem solving attitude and efficient task management skills What duties will help you grow?handle incoming phone calls/ e-mails from customers regarding technical issues related to everyday usage of a computeranalyze and resolve most common enquiries using step-by-step solutions provided to youdeliver high quality standard service to customerscooperate with IT specialist team to deal with more complex issues What have we prepared for you?Space where you can develop yourself: • Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. MS Azure, AWS, Google or ServiceNow. Our legendary atmosphere: • We don't have a rigid dress code, but what we do have are awesome communities (e. g OUTfront, Women@Capgemini, Foreigners Community) and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other! A lot of benefits: • Possibility to work in terms of Flexible Work Policy, which include work in a hybrid model, flexible working hours, equipment package and more. • Private medical care which can be extended by a package of dental services purchased on preferential terms. • Private life insurance which can be extended by oncology package purchased on preferential terms. • Referral bonuses for recommending your friends to Capgemini. • Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more). • Offices in great locations, car leasing program, carpooling options and bicycle parking. Who are we?Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is Projects & Consulting - part of a business unit called Cloud Infrastructure Services. Our employees say that in P&C team they are surrounded by awesome teammates who are ready to help professionally or just to drink a coffee with – no matter if it’s in person or virtually. You can count on your managers, willing to advise you, support you and give you a constructive feedback. There is a plenty of space to develop yourself, gain knowledge and exchange it for yours in a term of mutual partnership. Do you want to get to know us better? Watch a video: https://www.youtube.com/watch?v=B9jDjEY9Nxo Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).