IT Support Analyst M/F in Bucuresti

Mission Ensure the functionality and application management of banking/insurance services and take charge the requests from partnerTake charge of incident management in conjunction with partnerAnalyze, integrate, manipulate & test data ( input files)Provide interventions to limit malfunctionsEnsure the processing of requests for daily living and other ad hoc operating requestsEnsure the production of monitoring indicators for banking/insurance services within its scopeEnsure the implementation and updating of operational documentation related to the activityUnderstanding of IT requirements and ensure the implementation of those requirementsUser support: requests for information or assistance regarding the use and operation of specific applicationsEnsuring the prevention of malfunctions (monitoring of services, development of procedures for monitoring the service, analysis and follow-up of incidents and problems in order to propose ways of optimization and improvement in collaboration with the clients and the project owners)Create controls or reports based on available dataParticipating in homologation monitoring committees and/or project committeesMaintaining up-to-date documentationTaking charge of ad hoc work and monitoring requestsWriting specific reportsEnsuring permanence on the perimeter according to established schedules and internal organization Profile Experience in the support field with experience in incident management processes/toolsTechnical skills: Advanced Excel skills (VBA included), basic knowledge of SQL is a plusOpen to learn new IT technologies ( Qlik/Talend)Ability to analyze incidents and follow-up on incident instructions (communication, message, priority assignment, etc.)Good English level, spoken and written communicationAutonomy, curiosity, accuracyA proactive and reactive attitude, team spirit and a desire to learn continuouslyAbility to analyze and synthesizeFinancial knowledge and functional case analysis skills preferred

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