IT Support Engineer (Hybrid) in Constanţa

Google Workspace (junior) Python (junior) Zoom (regular) Slack (regular) AWS (regular) L1/L2 Support (regular) Linux (regular) Job purpose and overview We are looking for a full-time Technical Support Engineer. You will work within a team of highly skilled technical support engineers to support our IT operations and the corporate applications our employees use. In this role, you will use a wide variety of technologies, including Atlassian Systems, Amazon Web Services (AWS), Google Workspace, GCP, DigitalOcean, and more.  You will be part of a corporate team that provides a wide variety of IT services to our employees, allowing you ample opportunity to gain valuable insight into the company as a whole, broaden your skills, and grow your career. *Position is hybrid we are expecting that you will be able to visit our office in Warsaw 2-3 times per week What You Will Do Provide occasional L1/L2 ticket-based support for employees seeking access, reporting problems, etc. on internal server-based and cloud-based applications, ensuring they are resolved per published SLAs and escalated to L3 support resources if needed. Monitor applications and systems to ensure overall health. Monitor scheduled jobs to ensure they run successfully and on time. Manage employee onboarding, laptops for their up-to-date OS, MDM, hard disk encryption & antivirus installations, and troubleshooting issues Maintain Office Network infrastructure (wi-fi, access points & chrome casts) and coordinate with ISP teams for resolutions Maintain the configurations on Routers, firewalls, network switches, and IP telephony Provide resolutions on the issues relating to Office IT infrastructure and maintain them Ensure domain registrations, SSL certificates, and product licensing is up-to-date for all systems Perform installations, configurations, upgrades, migrations, and consolidations of applications. Develop a solid knowledge of the systems and applications managed by our team, as well as its best practices to implement from time to time  Use, write, and maintain KB articles for documentation. What are we looking for 2 years’ experience providing L1/L2 support via a ticketing system. 1-2 years' hands-on experience in desktop support preferably both on Macintosh & Windows OS 1 years’ hands-on experience as a Linux system administrator, including a basic understanding of the Linux file system, DNS, and SSL. 1 years’ hands-on experience in Application support areas of Google Workspace, Slack, and Zoom. Base level experience on any cloud platforms such as AWS or GCP Knowledge on automation tools such as shell scripting or Python is advantageous Good written and oral communication skills in Polish and English, including spelling and grammar. Good ability to work within a mature support process. What we offer Every Appfire employee is eligible for company equity 26 paid days off, regardless of years of experience Wellness Days – additional time-off each month to recharge and take care of yourself Multisport card Trainings- Appfire University Indefinite Employment Contract from day one, no trial periods Private healthcare, including psychological care MyBenefit Platform – 150 PLN/month to spend on available shops, restaurants, gyms, etc. Additional Social Fund contribution – 1660 PLN/year, Home Office allowance – 200 PLN/month to cover your electricity and internet bills Lunch Card – 300 PLN/month to spend on groceries/restaurants (excluding alcohol and other excise duties items) Life Insurance English language courses Plenty of team building events