IT Support Team Lead (Hybrid) in Constanţa

Chef/Ansible (junior) Zoom (regular) Slack (regular) Google Workspace (regular) Python (regular) Docker/VMWare (regular) Team Leadership (advanced) AWS (advanced) Linux (advanced) L1/L2/L3 Support (advanced) Job purpose and overview We are looking for a full-time Technical Support Team Lead. You will work within a team of highly skilled technical support engineers to support our IT operations and the corporate applications our employees use. In this role, you will use a wide variety of technologies, including Atlassian Systems, Amazon Web Services (AWS), Google Workspace, GCP, DigitalOcean, and more.  You will be part of a corporate team that provides a wide variety of IT services to our employees, allowing you ample opportunity to gain valuable insight into the company as a whole, broaden your skills, and grow your career. *Position is hybrid we are expecting that you will be able to visit our office in Warsaw 2-3 times per week What You Will Do Prepare Work Breakdown Structure (WBS) tasks to facilitate the planning, scheduling, and tracking the progress of weekly sprints to ensure timely completion. Provide tactical and technical guidance to the team, including assigning work and supporting them in their duties. Ensure incoming support tickets are triaged and resolved per published SLAs. Provide leadership to shift resources in terms of technical guidance, issue resolution, delegation, supervision, and escalation. Meet regularly with team members to review project issues. Provide performance feedback and recommendations on team members to the IT Manager. Conduct weekly Review Meetings to track progress and prepare for the following sprint. Ensure that procedures and best practices in the BizSys knowledge base are documented, kept up-to-date, and followed. Review and validate team members’ work to ensure it is of high quality and conforms to best practices. Perform technical reviews of KB and non-KB documentation that is created or updated by the team to ensure technical accuracy and that it adheres to best practices. Drive proofs-of-concept of new tools and processes. Offer feedback, suggestions, and recommendations to the IT Manager about the team members, team’s strategies, procedures, and policies, as well as training needs. What are we looking for 5 years’ experience providing L1/L2/L3 support via a ticketing system. 3 years' hands-on experience in desktop support preferably both on Macintosh & Windows OS 3 years’ hands-on experience as a Linux system administrator, including a solid understanding of the Linux file system, DNS, and SSL. 3 years’ hands-on experience in AWS (IAM, S3, EC2, Route 53, RDS). 2 years’ hands-on experience in providing application support on applications such as Google Workspace, Slack, and Zoom. 1+ years’ hands-on experience in containerization or virtualization technologies such as Docker or VMware. 1 years’ hands-on experience in automation tools such as Chef, Ansible, shell scripting, scripting languages like Python, or command line (CLI) tools. Excellent written and oral communication skills in English, including spelling and grammar. Excellent ability to work within a mature support process. Ability to organize, prioritize and manage time efficiently for yourself, including mentoring other team members on improving those skills, managing assignments for other tech support team members, and managing distractions as other team members ask for help or guidance. Ability to work independently and under pressure on 5 or more concurrent tasks. What we offer Every Appfire employee is eligible for company equity 26 paid days off, regardless of years of experience Wellness Days – additional time-off each month to recharge and take care of yourself Multisport card Trainings- Appfire University Indefinite Employment Contract from day one, no trial periods Private healthcare, including psychological care MyBenefit Platform – 150 PLN/month to spend on available shops, restaurants, gyms, etc. Additional Social Fund contribution – 1660 PLN/year, Home Office allowance – 200 PLN/month to cover your electricity and internet bills Lunch Card – 300 PLN/month to spend on groceries/restaurants (excluding alcohol and other excise duties items) Life Insurance English language courses Plenty of team building events