Italian Speaking Customer Advisor in Bucuresti

Join a leading company in the travel industry dedicated to providing top-notch customer service to travelers worldwide. Our team in Bucharest is expanding, and we are looking for passionate, customer-oriented individuals to join us as Italian Speaking Customer Advisors. We offer a dynamic and multicultural work environment where your skills and career can flourish. Position Overview: As an Italian Speaking Customer Advisor, you will be the frontline representative of our brand, ensuring that our Italian-speaking customers have an exceptional travel experience. You will handle inquiries, provide information, solve problems, and facilitate bookings with a high level of professionalism and empathy. Your role is pivotal in maintaining customer satisfaction and loyalty. Key Responsibilities: Customer Interaction: Handle incoming calls, emails, and chats from Italian-speaking customers regarding travel inquiries, bookings, and support issues. Problem Solving: Identify and resolve customer issues efficiently and effectively, ensuring a seamless travel experience. Information Provision: Provide accurate information about travel itineraries, destinations, policies, and services. Booking Management: Assist customers with making, modifying, and canceling bookings, ensuring all transactions are processed accurately. Support Services: Offer support for issues related to travel disruptions, cancellations, and other customer concerns. Feedback Handling: Collect and document customer feedback to help improve services and products. Team Collaboration: Work closely with other team members and departments to ensure a cohesive and efficient customer service operation. Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints in our CRM system. Compliance: Adhere to company policies and procedures, ensuring compliance with industry regulations and standards. Requirements: Language Skills: Fluency in Italian (both written and spoken) is mandatory. Proficiency in English is also required. Customer Service Experience: Prior experience in customer service, particularly within the travel industry, is highly desirable. Communication Skills: Excellent verbal and written communication skills with a customer-centric approach. Problem-Solving Abilities: Strong analytical and problem-solving skills with the ability to handle challenging situations calmly and effectively. Technical Proficiency: Comfortable using computer systems, including CRM software and MS Office Suite. Adaptability: Ability to work in a fast-paced environment and adapt to changing customer needs and company policies. Team Player: Strong team orientation with the ability to work independently when needed. Education: High school diploma or equivalent; a degree in a related field is a plus. Benefits: Competitive Salary: We offer a competitive salary package that reflects your experience and skills. Career Growth: Opportunities for professional development and career progression within the company. Permanent Contract: Enjoy the stability of a permanent contract with our company. Comprehensive Training: Receive thorough training to equip you with the knowledge and skills needed to excel in your role. Dynamic Work Environment: Be part of a vibrant and multicultural team in a modern office setting. Employee Discounts: Take advantage of travel discounts and offers exclusive to our employees. Health and Wellness: Benefit from health insurance and wellness programs designed to support your overall well-being. Supportive Culture: Work in an inclusive and supportive environment where your contributions are valued. How to Apply: If you are passionate about travel and customer service, and you meet the requirements listed above, we would love to hear from you.