Junior Account Manager - Croatian Speaker (Hybrid) in Bucuresti

Location : Bucharest, Romania Work Arrangement : Hybrid Language Requirement : Native or C2-level proficiency in Croatian Role Overview : We are looking for an experienced Account Manager to join our team in Bucharest. In this role, you will manage client relationships, ensure outstanding service delivery, and foster account growth. This hybrid position offers flexibility, competitive benefits, and the chance to work in a dynamic, multicultural environment. Key Responsibilities : Oversee and grow assigned client accounts, acting as their main point of contact. Provide exceptional support in Croatian through phone, email, or chat. Collaborate with internal teams to address client needs and deliver solutions. Identify opportunities for upselling and cross-selling to enhance account value. Maintain detailed records of account activities and performance. Drive client satisfaction, retention, and overall account success. What We’re Looking For : Language Skills : Native or C2-level Croatian, with fluent English. Experience : A minimum of 1-2 years in call center, account management, or a related field. Strong interpersonal and communication abilities. Excellent multitasking and organizational skills. Familiarity with CRM tools and related software is an advantage. A proactive problem-solver with keen attention to detail. What We Offer : A competitive salary package with performance-based bonuses. Comprehensive benefits, including private healthcare. A hybrid work setup to support your work-life balance. Opportunities for learning, development, and career growth. A collaborative and multicultural workplace in Bucharest.