L2 Support Analyst with FrenchPermanent contractBucuresti, Romania in Bucuresti

L2 Support Analyst with French Permanent contract|Bucuresti|IT (Information Technology) L2 Support Analyst with French Bucuresti, Romania Permanent contract IT (Information Technology) Responsibilities Specifically, you will be required to: Providing L2 Technical Support to internal Clients, for the following tools: Neocase (primarily), a ticketing system for HR and PeopleDoc GED-SED, an application for electronic archive and electronic signature. Opening, monitoring and closing of tickets for each request received, maintaining the client informed - all actions performed via the dedicated ticketing tool; Transfering cases to L3 (Provider / Dev team) if unable to solve incoming issues; Participating in production monitoring committees; Maintaining up-to-date documentation, mailing lists and application contacts; Participating to complex issues analysis and resolution or on evolutions with the Business Analysts; Collaborating with the other team members where needed, on multiple topics; Offering support to the team leaders/ team coordinators in implementing the action plans for improving service; Participating in Agile ceremonies; Conducting Agile related activities, as per the process agreed in the team; Offer support to more junior colleagues in the support team Profile required Professional experience: At least 2 years’ experience in Functional / Technical Support Working experience with HR tools is considered a plus (ex: Peoplesoft HCM, Charisma, Neocase) Studies: University studies completed or in progress (Bachelor and/or master’s degree) Foreign languages: Able to work with English and French speaking users (at least B2 level English and B2 level French); Very good communication skills both written and oral; Very good attention to details; Agile methodology knowledge and experience (it’s a plus); Solutions finding oriented; Good MS Office (Excel, Powerpoint) skills. Positive attitude and a cooperative person, able to work in a dynamic, multicultural environment Proactive and reactive attitude, client oriented, dynamic Why join us SG GSC is a Great Place to Work certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.If you feel like ambitiously pursuing your goals, then you have come to the right place.Plus, you will enjoy all our benefits: competitive compensation & remuneration, including annual performance bonus; preventive healthcare plan, and group health & life insurance; wide range of flexible benefits within a monthly budget; office perks, wellbeing and mental health programs; various social benefits and bonuses for personal or family events; 9-to-5 workday & hybrid model with work-from-home enablement bonus at onboarding; additional paid and unpaid time off, including Sabbatical leave; learning and growth opportunities based on individual development and career plans; unlimited access to various eLearning resources.