Lead Customer Experience Specialist with French in Bucuresti

Responsibilities:Proactive engagement in projects and process transitions within the OM department:Order processing by using Honeywell tools: SAP, SFDC, by adhering to and observing procedures, policies and organizational systems;Responsible for updating customer accounts: submitting requests in SAP for customer creation/extension/ amendment:Responsible for creating / extending materials in SAP operating system;Follow-up on approvals for customer creation/extension/ amendmentOffers support to Dispute Team and C2C to resolve disputed invoicesResponsible for correct input in ERP: technical and commercial details, quantities, sales and acquisition price, terms and conditions of delivery (in accordance with Honeywell's general contracts);Responsible for applying special price reductions for certain orders requested by the sales department in accordance with company policies:Tracking orders placed at the supplier and their delivery in time to the warehouse or to the final customer for direct deliveries, providing a quality service to customers, and collaborating with purchasing team while doing so.Responsible for solving issues related to wrong delivery, delays, rejected product returns;Creation of goods receipt using specific SAP transactions; Responsible for preparing the necessary documents to deliver the goods to the final customerResponsible for keeping customer informed about delivery dates and delays and ensuring order confirmation is sentResponsible for regular reporting requested by the department manager Responsible for informing the customer within 24 hours about the order status based on the latest information received from the purchasing department/ factoryEstablishing a good communication with Honeywell's sales department, Honeywell subsidiaries / entities through specific channels (direct interaction, teleconferences, skype calls, e-mail, etc.) proving professionalism and expertise;Tracking the delivery dates requested by customers, in close connection with the purchasing department, by providing reports and obtaining 90% of deliveries on time;Send regular reports to different groups: sales, finance, customers CP / S team support for process definition, testing and implementationQualifications and Experience:University DegreePreferred minimum of 1 years experience in a Customer Services environment,Experience working in a multi discipline teamEager to learn and work in a changing and fast- growing environmentCustomer and action orientedSelf-motivated with good communication skillsStrong team player with positive outlookProven organizational and self-motivation abilitiesAbility to interact with a wide variety of customers in various countriesInterpersonal skillsOral & written communication at all levelsFrench and English FluentNice to have:Italian languageMicrosoft ExcelWe offer:A culture that fosters inclusion, diversity and innovationMarket specific training and ongoing personal developmentCareer growth opportunitiesExperienced leaders to support your professional developmentInternational work environmentIf this is your dream role, then we'd love tohear from you. We are an equal opportunity employer and value diversity at our company. We donot discriminate based on race, religion, color, national origin, gender,sexual orientation, age, marital status, veteran status, or disability status.