Lead Engineer/Sr. Lead Engineer, Technical Assistance in Sibiu

and key accountabilities Provides 3rd level technical assistance for assigned Next Generation Voice/VoIP Technology products around the clock (24 x 7 x 365) to customers and internal COLT Operations Application: Nokia IN, Ribbon VoIP Platform: dedicated and virtualised IT Infrastructure Control the interface and relationship with technology vendors Control of Network Optimisation and major technical network enhancements Operational Engineering for new technology introductions and new service introductions Network design authority for all bespoke solutions Governance and ISM Control network access and security Operational Support to assess and audit for information security and compliance Essential requirements [skills, experience, qualifications] Skills & Experience The role welcomes a candidate with a established subset of the profile specified with curiosity to grow. Technology Broad knowledge of Telco networking technologies and their management systems with minimum 3 years’ experience familiarity with some of the topics, VoIP, IT network environments, Governance and Security management hands on knowledge in using Python or Shell scripting, preferable a logical/methodical approach to fault finding Controls complex technical situations in a serene and professional manner Quickly assesses priorities and confidently suggests appropriate business decisions Proactive in responding to customer needs and requirements Excellent Inter-personnel skills Flexibility and creativity Personal focus on continuous improvement and innovation ISM Required to deliver compliance against Colt’s internal standards, ISO27001, ND1643 and future security requirements on Voice Infrastructure. This also includes but is not limited to performing control assessments, control gap analysis and delivery of risk treatment plans. Leadership and relations The ability to write clear and concise technical documents. The ability to deliver technical training. Flexible approach and an ability to operate effectively with uncertainty and change; operates effectively in a highly complex matrix organisation Proven experience of working with virtual teams across Europe and India Personal drive, highly self-motivated and self-organized working in an virtual, international team Business and commercial Confident to tie with management level and recognise the technical and commercial impact on decisions. Qualifications Educated to undergraduate level in Engineering or equivalent working experiences Fluent in English (written and spoken), second European language desirable Proven Skills in Project management, ITIL or DEVOPS Key accountabilities The accountability may consist of a subset with respect to the knowledge of the candidate. Level 3 support to Operations Incident Management Problem Management (Services & Infrastructure) Change Management, Approval, Preparation and Implementation Monitoring (Limited) Major Network Incident coordination and resolution Generate reports for complex and major incidents Consultation to internal and external customers on network and security design, configuration, penetration testing, troubleshooting and administration Network Management operate, support, upgrade System Applications operate, support, upgrade System Platforms Document, maintain and test system disaster recovery (ITDR) Input and consulted on Business Continuity Process (BCP) Input and consulted on Information Security Management (ISM) Request Fulfilment Access Control Continuous service/network improvement Supplier and Partner Management (external and internal) Maintain working relations with key partners and vendors Incident Management for 3rd party vendors Business Support