Lead Windows System Engineer in Bucuresti

Job Location: hybrid in Bucharest Recruitment process: HR screening Technical interview Benefits package: Medical subscription to Regina Maria network of clinics Free access to Hilio, a health and well-being services platform with more than 800 doctors and specialists licensed and verified in psychotherapy, telemedicine, parenting, nutrition, coaching and financial well-being, is available for you 24/7 You will be able to work from anywhere and come to the office for certain meetings/ceremonies ~ 1-2days/week. Each week we have a sandwich day which includes diverse types of food to make sandwiches and some snacks, fruits, and coffee. Annual team building outside Bucharest, Christmas party. Role description: As a Lead Windows Engineer you have System Engineer responsabilities and also Team Lead responsabilities, that relate to the delivery of quality IT services on time. System Engineer responsabilities: Perform system administration activities such as: Deployments, configuration and troubleshooting of OS; MS Office Suite installation, configuration and troubleshooting. System / Network monitoring and troubleshooting. Assist with helpdesk functions as needed, such as responding to tickets, providing desktop support in a mostly windows environment and providing support in creating emails accounts and user password resets etc; Solve primary problems with existent network, WIFI and IP phone systems for clients (internal/external); On-site support at clients headquarter (installation, configuration, troubleshooting). Team Lead responsabilities: People and management related responsibilities: Take responsibility for the output and deliverables of your team; Ensure your team members have clearly defined tasks; work with Project Manager / Account Manager / Delivery Manager to bring clarity into tasks / tickets allocated to you and your team. Support, coach and supervise team members so that they can deliver their tasks with proper quality and on time; Influence colleagues to take positive action and accountability for their assigned work; Monitor your team members performance; devise and deliver actions to improve your teams peformance; Evaluate team members in the performance management process; Evaluate and decide upon staffing needs, recruit staff with appropriate skills for the business activities; Escalate leadership, management or process issues to HR, Delivery Manager or other relevant stakeholders; Technical related responsabilities: Decide upon all technical related matters that your team encounters and cannot decide/resolve by themselves; Provide technical coaching to individual team members; exert technical influence over the team, increasing their productivity and effectiveness by sharing your knowledge and experience; support them in technical growth and personal development; Clarify, prioritize and negociate client requests and deliverables; Collaborate with all involved parties, including other Team Leads / Delivery Manager and other team Perform deep dives into IT problems, finding true root causes and devising solutions; Project related responsabilities: Define, provide input & feedback on project planning to relevant stakeholders; Manage high-level client expec tations and relationships. Keep constant communication with the client regarding, changes, delays, opportunities & priorities; Profile :  Ability to manage and communicate emotions. Ability to work in a team. Ability to manage emotional response to stress factors. Ability to take a pause between stimulus and response to create space for rational thinking and/or emotional cooldown. Ability to give and receive feedback. Ability to self-assess performance. Tech skills: Minimum 5 years of hands-on system administration experience is required; Experience in Windows/Mac systems administration (deployment, configuration, troubleshooting); Experience in managing Microsoft Office Suite (installation, configuration, troubleshooting); Familiarity in configuring emails (EXCHANGE, Office365, POP3, IMAP, SMTP) Familiarity with Active Directory, Group Policy, DNS, DHCP, Fileserver and networking; Knowledge in IT hardware administration (deployment, configuration, troubleshooting); Microsoft Certifications; Microsoft Azure Certification; Cloud Certification.