MAC IT Support Technician - MAC O/S in Bucuresti

We are GlobalLogic, an Hitachi Group Company. Based across 18 countries, GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise - we help our clients imagine what's possible and accelerate their transition into tomorrow's digital businesses. At GlobalLogic, we have a phenomenal track record of successfully delivering ground-breaking Cloud & Digital Transformation programmes and we have an international reach working with a wide variety of projects and customers. Our approach enables companies build the exceptional and be fit for purpose in the 21st century. This role is based in our UK&I region. As an Outreach Editor/SME (MAC O/S Technical Support) with one of our prestigious clients you will undertake the following: The core responsibility of the Outreach editors is to review external Maps customer reports that were initially rejected by POI Ops editors due to insufficient or ambiguous information. In many cases, upon initial web research of customer reports the customer information is unverifiable, POI Outreach editors are required to send a notification directly to the customers device requesting further information through our internal communications tool. Current skills listed needed listed below: - 2+ years technical IT support or other problem solving experience required. - Customer service background preferred, but not necessary. - Perform information validation by calling if required. - QGIS (desktop geographic information system (GIS) skills preferable but not mandatory. - MAC OS experience mandatory - Can summarize information from different spoken and written sources. - Can express themselves fluently and precisely. Why work at GlobalLogic. Our goal is to build an inclusive positive culture where everyone can feel comfortable being themselves, empowering our people to create their own high standards and therefore more value. We work together to promote fairness while recognising, valuing and embracing differences - providing a transparent support structure and generous training budget to help our people develop skills to progress their career. Our region also supports a hybrid model which can flex across a wide spectrum of working options determined by our business, customer and individual needs. You'll benefit from a comprehensive health and wellness plan, private healthcare (clinical and mental wellbeing), and discounted gym memberships. We offer a fantastic benefits package including a competitive pension scheme and recognition schemes through bonus/reward initiatives. Colleagues are entitled to an annual volunteering day so you can take time to support a cause close to your heart. We also love to stay social at our trips to the zoo, quiz nights, sports events, theatre trips and much more. We are an equal opportunities employer. It is our policy to promote an environment free from discrimination, harassment and victimisation. We are proud signatories to the Tech Talent Charter which was created because solving the diversity problem in tech requires a collective effort across companies and sectors.