Master Data Management Agent - French. in Baia Mare

Job DescriptionThis is the job where you can fully value your communication and analytical skills as well as your excellent attention to details while working with various stakeholders around the world.As Master Data Management Agent you will be responsible to maintain data history for audit purposes, you will receive/handle requests upon resolution, in a timely manner, being part of the Business Process Management team of SNC-Lavalin’s Financial Shared Service Center based in Bucharest.Even if some prior experience will be considered as a plus, the position is also a good opportunity for beginners as we will provide tools and training which will help you succeed in the role.ResponsibilitiesOverall maintenance of Vendor, Customer and Banking details, adhering to data governance policies and ensuring high quality of data.Investigate and resolve queries, regarding vendor, customer and banking details matters, either by phone or email.Answer/initiate calls and emails, document and record all incidents /equests raised using a ticketing system.Build strong relationships with SNC-Lavalin internal and external customers.Share knowledge by contributing to the creation/update of team procedures and documentationRequirementsGood level of French & EnglishExcellent communication skills and customer service orientedExperience in the customer service field is a plusAttention to detail and thoroughnessGood knowledge of Microsoft Office SuiteStrong deep analytical and problem-solving skillsAble to efficiently manage time, set priorities and complete multiple tasks simultaneouslyBasic knowledge of Oracle or another ERP system is a plusUniversity Degree (studies in Economics is a plus) or relevant work experienceOur offer towards work-life balanceRemote workDirect contract with SNC-LavalinMotivational financial package & flexible benefitsEaster and Christmas bonusesPerformance bonusFrench language allowanceFree French language classesEmployees Wellness ProgramAdditional paid sick days per year without requiring a medical certificateLearning and Development programs, Career opportunitiesTeam activities, virtual team-building events, Fun@WorkOpen and dynamic work environmentFlexible working schedule – organized in 3 shifts (Monday to Friday): 9:00-18:00, 10:00-19:00 and *13:00 - 22:00 - *3 mandatory days per monthWorker TypeEmployeeJob TypeRegularAt SNC-Lavalin, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. SNC-Lavalin cares about your privacy. SNC-Lavalin and other subsidiary or affiliated companies of SNC-Lavalin (referred to throughout as “SNC-Lavalin”) are committed to protecting your privacy.